Skip navigation

Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Comms testing alongside NPD

  • Website Development

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

  • Luxury In-store Display

  • Sports Facility Survey

  • Broker Relationship Survey

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Development of the Direct Offering

  • Trade-off Pricing Research

  • Understanding Attrition

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Brand Development & Product Screening

  • Brand Development

  • Brand Image Research

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Loyalty Scheme

  • Product Development using Ethnography

  • Staff Surveys

  • New Expert Information Product

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Reader Satisfaction

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Mixed Media Advertising Analysis

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Service Delivery Mystery Shopping

  • Representative panel building

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us