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Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Service Delivery Mystery Shopping

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Loyalty Scheme

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Product Development using Ethnography

  • Reader Satisfaction

  • Brand Development

  • Strategic Brand Development

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Driving business growth

  • Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Brand Image Research

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Website Development

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Prototype Evaluation

  • Staff Surveys

  • Audience Development Plan

  • Visitor Survey

  • Affinities Partner

  • Plasterboard Packaging Research

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Representative panel building

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • International Satisfaction & Development

  • Understanding Attrition

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us