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Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Brand Development & Product Screening

  • Understanding Attrition

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Affinities Partner

  • Engaging adults back into education

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Loyalty Scheme

  • Broker Relationship Survey

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Website Development

  • Satisfaction Survey (Housing)

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Communication: New and existing financial products

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Understanding Local Business Needs

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Brand Image Research

  • New Expert Information Product

  • Global Advertising Campaign

  • Representative panel building

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Housing Scheme Test

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Luxury In-store Display

  • Driving business growth

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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