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Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Brand Development

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Brand Image Research

  • Development of the Direct Offering

  • Strategic Brand Development

  • Housing Scheme Test

  • Plasterboard Packaging Research

  • New Expert Information Product

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Tourism Focus Groups

  • Understanding Attrition

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • International Competitor Mystery Shopping

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Staff Surveys

  • Public Consultation - Council Tax

  • Representative panel building

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

  • Developing marketing materials for new products

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Website Development

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Loyalty Scheme

  • Audience Development Plan

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Understanding the Sales Journey Experience from both sides

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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