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Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Brand Image Research

  • Brand Development

  • Luxury In-store Display

  • Communication: New and existing financial products

  • International Satisfaction & Development

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Website Development

  • Understanding Customer Pricing

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Visitor Survey

  • Housing Scheme Test

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Satisfaction Survey (Housing)

  • Global Advertising Campaign

  • Affinities Partner

  • Understanding the use of Temporary Labour

  • Public Consultation - Waste

  • Understanding the Sales Journey Experience from both sides

  • Driving business growth

  • Broker Relationship Survey

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Product Development using Ethnography

  • Audience Development Plan

  • Revitalising Existing Brand

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Prototype Evaluation

  • Understanding Attrition

  • Public Consultation - Council Tax

  • Representative panel building

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us