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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Audience Development Plan

  • Brand Development

  • Understanding Attrition

  • Brand Image Research

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Reader Satisfaction

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Understanding Local Business Needs

  • Brand Development & Product Screening

  • Financial Brand Satisfaction Tracking

  • New Expert Information Product

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Broker Relationship Survey

  • Adult Home Care Tracking Product Development

  • Understanding Customer Pricing

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Staff Surveys

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Loyalty Scheme

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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