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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Loyalty Scheme

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Help Desk Mystery Shopping

  • New Expert Information Product

  • Brand Image Research

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Strategic Brand Development

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • Understanding Attrition

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Driving business growth

  • Broker Relationship Survey

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • International Satisfaction & Development

  • Reader Satisfaction

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Website Development

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Affinities Partner

  • Prototype Evaluation

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • Communication: New and existing financial products

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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