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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Comms testing alongside NPD

  • Visitor Survey

  • Mixed Media Advertising Analysis

  • Development of the Direct Offering

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Public Consultation - Waste

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Engaging adults back into education

  • Luxury In-store Display

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Broker Relationship Survey

  • New Expert Information Product

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Revitalising Existing Brand

  • Driving business growth

  • Affinities Partner

  • Understanding Customer Pricing

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Brand Image Research

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Website Development

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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