Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Cathedral Visitor Survey

  • Staff Surveys

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Representative panel building

  • Prototype Evaluation

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Multi-national Usage & Attitude Survey

  • Visitor Survey

  • International Satisfaction & Development

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Brand Development

  • Mixed Media Advertising Analysis

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

  • Affinities Partner

  • Public Consultation - Council Tax

  • Product Development using Ethnography

  • Website Development

  • Broker Relationship Survey

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • Brand Development & Product Screening

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Brand Image Research

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us