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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Prototype Evaluation

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Public Consultation - Waste

  • Product Development using Ethnography

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Representative panel building

  • Website Development

  • Strategic Brand Development

  • Global Advertising Campaign

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Broker Relationship Survey

  • Adult Home Care Tracking Product Development

  • Affinities Partner

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

  • Luxury In-store Display

  • International Satisfaction & Development

  • Audience Development Plan

  • Staff Surveys

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Brand Image Research

  • Brand Development & Product Screening

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Marketing consultancy for direct insurance

  • Communication: New and existing financial products

  • Brand Development

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Plasterboard Packaging Research

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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