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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • Prototype Evaluation

  • Global Advertising Campaign

  • New Expert Information Product

  • Developing marketing materials for new products

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Engaging adults back into education

  • Tourism Focus Groups

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Luxury In-store Display

  • Adult Home Care Tracking Product Development

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • Website Development

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Brand Image Research

  • Plasterboard Packaging Research

  • Understanding Attrition

  • Housing Scheme Test

  • Staff Surveys

  • Reader Satisfaction

  • Strategic Brand Development

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Affinities Partner

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • Communication: New and existing financial products

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Sports Facility Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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