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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Compliance Mystery Shopping

  • Brand Development

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Public Consultation - Waste

  • Strategic Brand Development

  • Understanding Local Business Needs

  • Staff Surveys

  • Affinities Partner

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Product Development using Ethnography

  • Revitalising Existing Brand

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Public Consultation - Council Tax

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Brand Image Research

  • Luxury In-store Display

  • Audience Development Plan

  • Development of the Direct Offering

  • Visitor Survey

  • Broker Relationship Survey

  • Representative panel building

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding Attrition

  • Website Development

  • Mixed Media Advertising Analysis

  • Marketing consultancy for direct insurance

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Brand Development & Product Screening

  • Housing Scheme Test

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Financial Brand Satisfaction Tracking

  • Loyalty Scheme

  • Driving business growth

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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