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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • International Satisfaction & Development

  • Website Development

  • Driving business growth

  • Compliance Mystery Shopping

  • International Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Brand Development

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Engaging adults back into education

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Reader Satisfaction

  • Understanding Customer Pricing

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Communication: New and existing financial products

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Understanding Attrition

  • Prototype Evaluation

  • Sports Facility Survey

  • Audience Development Plan

  • Comms testing alongside NPD

  • Global Advertising Campaign

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Brand Development & Product Screening

  • Staff Surveys

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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