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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • Luxury In-store Display

  • Product Development using Ethnography

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Developing marketing materials for new products

  • Affinities Partner

  • Website Development

  • Development of the Direct Offering

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Broker Relationship Survey

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • International Competitor Mystery Shopping

  • Understanding Attrition

  • Comms testing alongside NPD

  • International Satisfaction & Development

  • Driving business growth

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Revitalising Existing Brand

  • Understanding Customer Pricing

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Staff Surveys

  • Help Desk Mystery Shopping

  • New Expert Information Product

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

  • Sports Facility Survey

  • Brand Development

  • Plasterboard Packaging Research

  • Satisfaction Survey (Housing)

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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