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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development & Product Screening

  • Representative panel building

  • New Expert Information Product

  • Understanding Attrition

  • Public Consultation - Council Tax

  • Brand Development

  • Help Desk Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Product Development using Ethnography

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Tourism Focus Groups

  • Sports Facility Survey

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Communication: New and existing financial products

  • Visitor Survey

  • Broker Relationship Survey

  • Audience Development Plan

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Revitalising Existing Brand

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Satisfaction Survey (Housing)

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Affinities Partner

  • Housing Scheme Test

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Understanding Local Business Needs

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • International Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Engaging adults back into education

  • Website Development

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Strategic Brand Development

  • Global Advertising Campaign

  • Prototype Evaluation

  • Driving business growth

  • Brand Image Research

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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