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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Visitor Survey

  • Understanding the use of Temporary Labour

  • Product Development using Ethnography

  • Understanding Attrition

  • Global Advertising Campaign

  • Audience Development Plan

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Brand Image Research

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Loyalty Scheme

  • Website Development

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Public Consultation - Waste

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • Representative panel building

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Sports Facility Survey

  • Prototype Evaluation

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • Driving business growth

  • Development of the Direct Offering

  • Developing marketing materials for new products

  • Comms testing alongside NPD

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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