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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Website Development

  • Brand Image Research

  • Brand Development

  • Benchmarking Mystery Shopping

  • Prototype Evaluation

  • New Expert Information Product

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Broker Relationship Survey

  • Engaging adults back into education

  • Development of the Direct Offering

  • Sports Facility Survey

  • Service Delivery Mystery Shopping

  • Understanding Local Business Needs

  • Audience Development Plan

  • Understanding Customer Pricing

  • Mixed Media Advertising Analysis

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Staff Surveys

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Driving business growth

  • Trade-off Pricing Research

  • Housing Scheme Test

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Representative panel building

  • Public Consultation - Council Tax

  • Comms testing alongside NPD

  • Understanding Attrition

  • Visitor Survey

  • Reader Satisfaction

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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