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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Loyalty Scheme

  • Visitor Survey

  • Website Development

  • Reader Satisfaction

  • Development of the Direct Offering

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Revitalising Existing Brand

  • Affinities Partner

  • Strategic Brand Development

  • Audience Development Plan

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Sports Facility Survey

  • Adult Home Care Tracking Product Development

  • Benchmarking Mystery Shopping

  • Service Delivery Mystery Shopping

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Communication: New and existing financial products

  • Brand Development

  • Understanding Attrition

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Prototype Evaluation

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Understanding Customer Pricing

  • Staff Surveys

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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