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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Reader Satisfaction

  • Affinities Partner

  • Communication: New and existing financial products

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Website Development

  • Understanding Attrition

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Brand Development & Product Screening

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

  • Driving business growth

  • Visitor Survey

  • Revitalising Existing Brand

  • Staff Surveys

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Prototype Evaluation

  • Global Advertising Campaign

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Brand Development

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Brand Image Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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