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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Driving business growth

  • Website Development

  • Revitalising Existing Brand

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • Engaging adults back into education

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Strategic Brand Development

  • Brand Image Research

  • Brand Development & Product Screening

  • Brand Development

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Adult Home Care Tracking Product Development

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Reader Satisfaction

  • Representative panel building

  • Housing Scheme Test

  • Audience Development Plan

  • Luxury In-store Display

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Visitor Survey

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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