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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Brand Development

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Luxury In-store Display

  • Visitor Survey

  • Engaging adults back into education

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • Global Advertising Campaign

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • International Satisfaction & Development

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Cathedral Visitor Survey

  • Strategic Brand Development

  • Staff Surveys

  • Audience Development Plan

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Affinities Partner

  • Competitor Mystery Shopping

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Compliance Mystery Shopping

  • Website Development

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Adult Home Care Tracking Product Development

  • New Expert Information Product

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Brand Image Research

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Housing Scheme Test

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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