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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Image Research

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • New Expert Information Product

  • Driving business growth

  • Global Advertising Campaign

  • Reader Satisfaction

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Brand Development & Product Screening

  • Housing Scheme Test

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • Public Consultation - Waste

  • Understanding the Sales Journey Experience from both sides

  • Developing marketing materials for new products

  • Financial Brand Satisfaction Tracking

  • Website Development

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Audience Development Plan

  • Sports Facility Survey

  • Broker Relationship Survey

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Help Desk Mystery Shopping

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Brand Development

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Staff Surveys

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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