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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • International Satisfaction & Development

  • Understanding Attrition

  • Comms testing alongside NPD

  • Affinities Partner

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Help Desk Mystery Shopping

  • Engaging adults back into education

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Prototype Evaluation

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Loyalty Scheme

  • Global Advertising Campaign

  • Housing Scheme Test

  • Reader Satisfaction

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Strategic Brand Development

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Brand Image Research

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Cathedral Visitor Survey

  • Representative panel building

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Public Consultation - Waste

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Brand Development

  • Driving business growth

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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