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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • Representative panel building

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Council Tax

  • Affinities Partner

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Strategic Brand Development

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • New Expert Information Product

  • Audience Development Plan

  • Financial Brand Satisfaction Tracking

  • Sports Facility Survey

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Tourism Focus Groups

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Housing Scheme Test

  • Visitor Survey

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Brand Image Research

  • Understanding Attrition

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Driving business growth

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Website Development

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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