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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Brand Image Research

  • Understanding Attrition

  • Brand Development & Product Screening

  • Representative panel building

  • Product Development using Ethnography

  • Staff Surveys

  • Engaging adults back into education

  • Tourism Focus Groups

  • Affinities Partner

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • Broker Relationship Survey

  • Development of the Direct Offering

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Audience Development Plan

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Adult Home Care Tracking Product Development

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Sports Facility Survey

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Visitor Survey

  • Trade-off Pricing Research

  • Brand Development

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Luxury In-store Display

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Public Consultation - Council Tax

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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