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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Reader Satisfaction

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Sports Facility Survey

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Development of the Direct Offering

  • Prototype Evaluation

  • Engaging adults back into education

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • New Expert Information Product

  • Visitor Survey

  • International Satisfaction & Development

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Housing Scheme Test

  • Brand Development

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • Affinities Partner

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Public Consultation - Waste

  • Tourism Focus Groups

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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