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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Visitor Survey

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Revitalising Existing Brand

  • Communication: New and existing financial products

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • Engaging adults back into education

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • Brand Development

  • Sports Facility Survey

  • International Satisfaction & Development

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Housing Scheme Test

  • Reader Satisfaction

  • Staff Surveys

  • New Expert Information Product

  • Luxury In-store Display

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Website Development

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • Trade-off Pricing Research

  • Affinities Partner

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Understanding Attrition

  • Competitor Mystery Shopping

  • Prototype Evaluation

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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