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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Affinities Partner

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Understanding Attrition

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Audience Development Plan

  • Brand Image Research

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Website Development

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • New Expert Information Product

  • Visitor Survey

  • Prototype Evaluation

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • International Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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