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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Broker Relationship Survey

  • Driving business growth

  • Housing Scheme Test

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Adult Home Care Tracking Product Development

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Communication: New and existing financial products

  • Comms testing alongside NPD

  • Financial Brand Satisfaction Tracking

  • Loyalty Scheme

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Prototype Evaluation

  • Cathedral Visitor Survey

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

  • Development of the Direct Offering

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Affinities Partner

  • Developing marketing materials for new products

  • Audience Development Plan

  • Engaging adults back into education

  • Understanding Attrition

  • Brand Development

  • Website Development

  • Staff Surveys

  • Strategic Brand Development

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • International Competitor Mystery Shopping

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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