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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sports Facility Survey

  • Public Consultation - Waste

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Engaging adults back into education

  • Loyalty Scheme

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • Brand Image Research

  • Comms testing alongside NPD

  • Affinities Partner

  • Audience Development Plan

  • Strategic Brand Development

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Driving business growth

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Website Development

  • Brand Development

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • New Expert Information Product

  • Luxury In-store Display

  • Representative panel building

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Visitor Survey

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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