Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Product Development using Ethnography

  • Plasterboard Packaging Research

  • New Expert Information Product

  • Prototype Evaluation

  • Representative panel building

  • Housing Scheme Test

  • Audience Development Plan

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Website Development

  • Brand Development

  • Reader Satisfaction

  • Visitor Survey

  • Development of the Direct Offering

  • Understanding Attrition

  • Strategic Brand Development

  • Public Consultation - Council Tax

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • Brand Image Research

  • Loyalty Scheme

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Marketing consultancy for direct insurance

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Tourism Focus Groups

  • Broker Relationship Survey

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Communication: New and existing financial products

  • Staff Surveys

  • Affinities Partner

  • International Satisfaction & Development

  • Luxury In-store Display

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us