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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Luxury In-store Display

  • Product Development using Ethnography

  • Reader Satisfaction

  • Broker Relationship Survey

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Comms testing alongside NPD

  • Understanding Attrition

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Website Development

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Visitor Survey

  • Cathedral Visitor Survey

  • Staff Surveys

  • Brand Development

  • Housing Scheme Test

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Prototype Evaluation

  • Representative panel building

  • New Expert Information Product

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Brand Development & Product Screening

  • Public Consultation - Waste

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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