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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Comms testing alongside NPD

  • Driving business growth

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Sports Facility Survey

  • Public Consultation - Waste

  • Audience Development Plan

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Satisfaction Survey (Housing)

  • Plasterboard Packaging Research

  • Brand Image Research

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Representative panel building

  • Engaging adults back into education

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Understanding Attrition

  • Affinities Partner

  • Visitor Survey

  • Benchmarking Mystery Shopping

  • Tourism Focus Groups

  • Strategic Brand Development

  • Brand Development

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Understanding Local Business Needs

  • Marketing consultancy for direct insurance

  • Luxury In-store Display

  • Website Development

  • Brand Development & Product Screening

  • International Satisfaction & Development

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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