Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Product Development using Ethnography

  • Understanding Attrition

  • New Expert Information Product

  • Public Consultation - Waste

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • Sports Facility Survey

  • Brand Image Research

  • Audience Development Plan

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • Public Consultation - Council Tax

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Compliance Mystery Shopping

  • Strategic Brand Development

  • Website Development

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • International Satisfaction & Development

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Reader Satisfaction

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Visitor Survey

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us