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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Audience Development Plan

  • Brand Development & Product Screening

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Website Development

  • Understanding Attrition

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Staff Surveys

  • Competitor Mystery Shopping

  • Brand Image Research

  • Public Consultation - Waste

  • Product Development using Ethnography

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Financial Brand Satisfaction Tracking

  • Revitalising Existing Brand

  • Affinities Partner

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Strategic Brand Development

  • Understanding Customer Pricing

  • Brand Development

  • Adult Home Care Tracking Product Development

  • International Satisfaction & Development

  • Visitor Survey

  • Global Advertising Campaign

  • Driving business growth

  • Broker Relationship Survey

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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