Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Representative panel building

  • Trade-off Pricing Research

  • Audience Development Plan

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • Global Advertising Campaign

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Driving business growth

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Affinities Partner

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Comms testing alongside NPD

  • Staff Surveys

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Brand Development

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Prototype Evaluation

  • Broker Relationship Survey

  • Sports Facility Survey

  • New Expert Information Product

  • Visitor Survey

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Marketing consultancy for direct insurance

  • Public Consultation - Council Tax

  • Strategic Brand Development

  • Service Delivery Mystery Shopping

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Website Development

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us