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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Audience Development Plan

  • Service Delivery Mystery Shopping

  • Strategic Brand Development

  • Public Consultation - Waste

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Luxury In-store Display

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Representative panel building

  • Product Development using Ethnography

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Affinities Partner

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Global Advertising Campaign

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Communication: New and existing financial products

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Brand Image Research

  • Revitalising Existing Brand

  • Brand Development

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Website Development

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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