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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development & Product Screening

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Driving business growth

  • International Satisfaction & Development

  • Revitalising Existing Brand

  • Staff Surveys

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Strategic Brand Development

  • Loyalty Scheme

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

  • Cathedral Visitor Survey

  • Visitor Survey

  • Brand Image Research

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Website Development

  • Understanding the Sales Journey Experience from both sides

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Tourism Focus Groups

  • Affinities Partner

  • Public Consultation - Waste

  • Prototype Evaluation

  • Audience Development Plan

  • Comms testing alongside NPD

  • Brand Development

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Service Delivery Mystery Shopping

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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