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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • Visitor Survey

  • Broker Relationship Survey

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • Prototype Evaluation

  • Public Consultation - Waste

  • Development of the Direct Offering

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Compliance Mystery Shopping

  • Website Development

  • New Expert Information Product

  • Affinities Partner

  • Brand Development

  • Revitalising Existing Brand

  • Global Advertising Campaign

  • Brand Image Research

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Staff Surveys

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Adult Home Care Tracking Product Development

  • Driving business growth

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Strategic Brand Development

  • Tourism Focus Groups

  • Understanding Attrition

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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