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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Strategic Brand Development

  • Website Development

  • Revitalising Existing Brand

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Plasterboard Packaging Research

  • Understanding Attrition

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • New Expert Information Product

  • Brand Development

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Development of the Direct Offering

  • Understanding the use of Temporary Labour

  • International Satisfaction & Development

  • Public Consultation - Waste

  • Housing Scheme Test

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Brand Image Research

  • Brand Development & Product Screening

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • Audience Development Plan

  • Loyalty Scheme

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Sports Facility Survey

  • Reader Satisfaction

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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