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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Reader Satisfaction

  • Loyalty Scheme

  • Website Development

  • Global Advertising Campaign

  • Staff Surveys

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Strategic Brand Development

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • International Satisfaction & Development

  • Understanding Local Business Needs

  • Brand Development

  • Prototype Evaluation

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Visitor Survey

  • Understanding Customer Pricing

  • Marketing consultancy for direct insurance

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Public Consultation - Waste

  • Affinities Partner

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Sports Facility Survey

  • Engaging adults back into education

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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