Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Loyalty Scheme

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Luxury In-store Display

  • Public Consultation - Waste

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Brand Image Research

  • Strategic Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Representative panel building

  • Competitor Mystery Shopping

  • Website Development

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Brand Development

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Driving business growth

  • Affinities Partner

  • Global Advertising Campaign

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • New Expert Information Product

  • Audience Development Plan

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Prototype Evaluation

  • Housing Scheme Test

  • Visitor Survey

  • Multi-national Usage & Attitude Survey

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us