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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Service Delivery Mystery Shopping

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Understanding Attrition

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Website Development

  • New Expert Information Product

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Loyalty Scheme

  • Plasterboard Packaging Research

  • Brand Image Research

  • Comms testing alongside NPD

  • Visitor Survey

  • Development of the Direct Offering

  • Luxury In-store Display

  • Staff Surveys

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Representative panel building

  • Cathedral Visitor Survey

  • Understanding the use of Temporary Labour

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Affinities Partner

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Engaging adults back into education

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Strategic Brand Development

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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