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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Understanding Attrition

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Broker Relationship Survey

  • Engaging adults back into education

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Understanding the use of Temporary Labour

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Prototype Evaluation

  • Loyalty Scheme

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Visitor Survey

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Global Advertising Campaign

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Affinities Partner

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Audience Development Plan

  • Developing marketing materials for new products

  • Driving business growth

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Brand Development

  • Strategic Brand Development

  • Understanding Customer Pricing

  • Website Development

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Revitalising Existing Brand

  • Staff Surveys

  • Representative panel building

  • Luxury In-store Display

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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