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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sports Facility Survey

  • Audience Development Plan

  • Engaging adults back into education

  • Tourism Focus Groups

  • Brand Image Research

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Website Development

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • International Satisfaction & Development

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Visitor Survey

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Help Desk Mystery Shopping

  • New Expert Information Product

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Driving business growth

  • Public Consultation - Council Tax

  • Prototype Evaluation

  • Affinities Partner

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Representative panel building

  • Multi-national Usage & Attitude Survey

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Strategic Brand Development

  • Understanding Attrition

  • Development of the Direct Offering

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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