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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • Developing marketing materials for new products

  • Compliance Mystery Shopping

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Reader Satisfaction

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Global Advertising Campaign

  • Multi-national Usage & Attitude Survey

  • Understanding Attrition

  • Brand Image Research

  • Housing Scheme Test

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • Visitor Survey

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • Staff Surveys

  • Driving business growth

  • Luxury In-store Display

  • Brand Development

  • International Satisfaction & Development

  • Website Development

  • Development of the Direct Offering

  • Product Development using Ethnography

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Representative panel building

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

  • Marketing consultancy for direct insurance

  • Communication: New and existing financial products

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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