Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development

  • Affinities Partner

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Public Consultation - Council Tax

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Website Development

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Engaging adults back into education

  • Public Consultation - Waste

  • Global Advertising Campaign

  • Driving business growth

  • Audience Development Plan

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Loyalty Scheme

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • New Expert Information Product

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Understanding Attrition

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Brand Image Research

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • Visitor Survey

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Staff Surveys

  • Communication: New and existing financial products

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us