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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Luxury In-store Display

  • Understanding the use of Temporary Labour

  • Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Understanding the Sales Journey Experience from both sides

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Audience Development Plan

  • Development of the Direct Offering

  • Understanding Attrition

  • Trade-off Pricing Research

  • Reader Satisfaction

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Brand Development & Product Screening

  • Loyalty Scheme

  • New Expert Information Product

  • Engaging adults back into education

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Product Development using Ethnography

  • Help Desk Mystery Shopping

  • Driving business growth

  • Public Consultation - Waste

  • Public Consultation - Council Tax

  • Brand Development

  • Website Development

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Visitor Survey

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Brand Image Research

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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