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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sentencers' Satisfaction Survey

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Brand Image Research

  • Luxury In-store Display

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • Engaging adults back into education

  • Product Development using Ethnography

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Public Consultation - Council Tax

  • Driving business growth

  • Representative panel building

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Website Development

  • Understanding Attrition

  • Visitor Survey

  • Brand Development

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Audience Development Plan

  • Staff Surveys

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Understanding the use of Temporary Labour

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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