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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • Broker Relationship Survey

  • Luxury In-store Display

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Reader Satisfaction

  • Development of the Direct Offering

  • Representative panel building

  • Strategic Brand Development

  • Brand Development

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • International Competitor Mystery Shopping

  • Understanding Attrition

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • Website Development

  • Plasterboard Packaging Research

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Comms testing alongside NPD

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Revitalising Existing Brand

  • Understanding Customer Pricing

  • Audience Development Plan

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Brand Image Research

  • Sports Facility Survey

  • Driving business growth

  • Cathedral Visitor Survey

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Public Consultation - Council Tax

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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