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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Affinities Partner

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Visitor Survey

  • Luxury In-store Display

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • Loyalty Scheme

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Mixed Media Advertising Analysis

  • Driving business growth

  • Staff Surveys

  • Benchmarking Mystery Shopping

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Understanding Customer Pricing

  • New Expert Information Product

  • Audience Development Plan

  • Brand Development

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Understanding Attrition

  • Product Development using Ethnography

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

  • Prototype Evaluation

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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