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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Engaging adults back into education

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Representative panel building

  • Audience Development Plan

  • Understanding Customer Pricing

  • International Competitor Mystery Shopping

  • Tourism Focus Groups

  • Luxury In-store Display

  • Driving business growth

  • Compliance Mystery Shopping

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Sentencers' Satisfaction Survey

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Loyalty Scheme

  • Communication: New and existing financial products

  • Understanding Attrition

  • New Expert Information Product

  • Reader Satisfaction

  • Brand Image Research

  • Brand Development

  • Website Development

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Sports Facility Survey

  • Understanding the Sales Journey Experience from both sides

  • Comms testing alongside NPD

  • Understanding the use of Temporary Labour

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Developing marketing materials for new products

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Broker Relationship Survey

  • Staff Surveys

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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