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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Prototype Evaluation

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Visitor Survey

  • Staff Surveys

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Product Development using Ethnography

  • Loyalty Scheme

  • Audience Development Plan

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Satisfaction Survey (Housing)

  • Communication: New and existing financial products

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Website Development

  • Trade-off Pricing Research

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Benchmarking Mystery Shopping

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Help Desk Mystery Shopping

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Engaging adults back into education

  • Understanding Attrition

  • Brand Image Research

  • Brand Development

  • Affinities Partner

  • Plasterboard Packaging Research

  • Strategic Brand Development

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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