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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Website Development

  • Loyalty Scheme

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Brand Image Research

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • International Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Prototype Evaluation

  • Plasterboard Packaging Research

  • Communication: New and existing financial products

  • Sports Facility Survey

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Brand Development & Product Screening

  • Engaging adults back into education

  • Brand Development

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Cathedral Visitor Survey

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • Visitor Survey

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Broker Relationship Survey

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Tourism Focus Groups

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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