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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development

  • Understanding Attrition

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Sentencers' Satisfaction Survey

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Broker Relationship Survey

  • Housing Scheme Test

  • Mixed Media Advertising Analysis

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Developing marketing materials for new products

  • Audience Development Plan

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Tourism Focus Groups

  • Reader Satisfaction

  • Engaging adults back into education

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Help Desk Mystery Shopping

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Website Development

  • Satisfaction Survey (Housing)

  • Global Advertising Campaign

  • Visitor Survey

  • Cathedral Visitor Survey

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

  • Development of the Direct Offering

  • Luxury In-store Display

  • Strategic Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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