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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Affinities Partner

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Tourism Focus Groups

  • Engaging adults back into education

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Strategic Brand Development

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Website Development

  • Product Development using Ethnography

  • Loyalty Scheme

  • Global Advertising Campaign

  • Brand Image Research

  • Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Public Consultation - Waste

  • Brand Development

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Staff Surveys

  • Understanding Attrition

  • Housing Scheme Test

  • Understanding Local Business Needs

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Representative panel building

  • Luxury In-store Display

  • Driving business growth

  • Cathedral Visitor Survey

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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