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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

  • Strategic Brand Development

  • Brand Development

  • Staff Surveys

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

  • Loyalty Scheme

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Representative panel building

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Driving business growth

  • Sports Facility Survey

  • Affinities Partner

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Global Advertising Campaign

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Website Development

  • Understanding the use of Temporary Labour

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Help Desk Mystery Shopping

  • Engaging adults back into education

  • Brand Image Research

  • Audience Development Plan

  • Development of the Direct Offering

  • New Expert Information Product

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Luxury In-store Display

  • Understanding the Sales Journey Experience from both sides

  • Financial Brand Satisfaction Tracking

  • Competitor Mystery Shopping

  • Understanding Attrition

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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