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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Housing Scheme Test

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Revitalising Existing Brand

  • Global Advertising Campaign

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Website Development

  • Trade-off Pricing Research

  • Brand Development & Product Screening

  • Sports Facility Survey

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Visitor Survey

  • International Competitor Mystery Shopping

  • Driving business growth

  • International Satisfaction & Development

  • Affinities Partner

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Brand Development

  • Broker Relationship Survey

  • Representative panel building

  • Product Development using Ethnography

  • New Expert Information Product

  • Engaging adults back into education

  • Mixed Media Advertising Analysis

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Understanding Attrition

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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