Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Public Consultation - Council Tax

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Broker Relationship Survey

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Compliance Mystery Shopping

  • Understanding Attrition

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Website Development

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Help Desk Mystery Shopping

  • Development of the Direct Offering

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • Prototype Evaluation

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Sports Facility Survey

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Housing Scheme Test

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Brand Development

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Staff Surveys

  • Loyalty Scheme

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us