Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Luxury In-store Display

  • Website Development

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Affinities Partner

  • International Satisfaction & Development

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Product Development using Ethnography

  • Visitor Survey

  • Audience Development Plan

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Staff Surveys

  • Public Consultation - Council Tax

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Driving business growth

  • Tourism Focus Groups

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Compliance Mystery Shopping

  • Communication: New and existing financial products

  • Brand Development

  • Marketing consultancy for direct insurance

  • Strategic Brand Development

  • New Expert Information Product

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Developing marketing materials for new products

  • Understanding Customer Pricing

  • Reader Satisfaction

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us