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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Sports Facility Survey

  • Tourism Focus Groups

  • Understanding Customer Pricing

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Brand Image Research

  • Luxury In-store Display

  • Public Consultation - Council Tax

  • Product Development using Ethnography

  • Staff Surveys

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Understanding the use of Temporary Labour

  • Reader Satisfaction

  • Driving business growth

  • Revitalising Existing Brand

  • Understanding Attrition

  • Compliance Mystery Shopping

  • Affinities Partner

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Communication: New and existing financial products

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Loyalty Scheme

  • Audience Development Plan

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Visitor Survey

  • Strategic Brand Development

  • Brand Development

  • Development of the Direct Offering

  • Trade-off Pricing Research

  • Website Development

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • New Expert Information Product

  • Representative panel building

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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