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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Loyalty Scheme

  • Public Consultation - Waste

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Staff Surveys

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Understanding Attrition

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • New Expert Information Product

  • Strategic Brand Development

  • Affinities Partner

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Product Development using Ethnography

  • Brand Image Research

  • Reader Satisfaction

  • International Satisfaction & Development

  • Brand Development

  • Housing Scheme Test

  • Driving business growth

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Visitor Survey

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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