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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Strategic Brand Development

  • Staff Surveys

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Brand Development

  • Understanding Attrition

  • Tourism Focus Groups

  • Sports Facility Survey

  • Housing Scheme Test

  • Luxury In-store Display

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Affinities Partner

  • Visitor Survey

  • New Expert Information Product

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Reader Satisfaction

  • Global Advertising Campaign

  • Representative panel building

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Broker Relationship Survey

  • Audience Development Plan

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Website Development

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • Driving business growth

  • Development of the Direct Offering

  • Loyalty Scheme

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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