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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Understanding Attrition

  • Brand Development

  • Development of the Direct Offering

  • Prototype Evaluation

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Staff Surveys

  • Loyalty Scheme

  • Housing Scheme Test

  • Brand Image Research

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Brand Development & Product Screening

  • Visitor Survey

  • Competitor Mystery Shopping

  • Broker Relationship Survey

  • Luxury In-store Display

  • Website Development

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Audience Development Plan

  • Marketing consultancy for direct insurance

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Product Development using Ethnography

  • Affinities Partner

  • International Satisfaction & Development

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Driving business growth

  • Revitalising Existing Brand

  • Public Consultation - Waste

  • New Expert Information Product

  • Compliance Mystery Shopping

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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