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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Reader Satisfaction

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Revitalising Existing Brand

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Comms testing alongside NPD

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Brand Development

  • Driving business growth

  • Communication: New and existing financial products

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • Cathedral Visitor Survey

  • Public Consultation - Council Tax

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • International Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Strategic Brand Development

  • Understanding Attrition

  • Visitor Survey

  • Prototype Evaluation

  • International Satisfaction & Development

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Website Development

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Audience Development Plan

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Development of the Direct Offering

  • Housing Scheme Test

  • Loyalty Scheme

  • Public Consultation - Waste

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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