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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • Brand Image Research

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Visitor Survey

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Luxury In-store Display

  • Prototype Evaluation

  • Sports Facility Survey

  • Brand Development

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • Affinities Partner

  • Development of the Direct Offering

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • Product Development using Ethnography

  • Reader Satisfaction

  • Understanding Attrition

  • Driving business growth

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Tourism Focus Groups

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Website Development

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Plasterboard Packaging Research

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Representative panel building

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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