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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Service Delivery Mystery Shopping

  • Driving business growth

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Communication: New and existing financial products

  • Cathedral Visitor Survey

  • Affinities Partner

  • Luxury In-store Display

  • Global Advertising Campaign

  • Reader Satisfaction

  • Understanding Customer Pricing

  • Visitor Survey

  • Competitor Mystery Shopping

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • Public Consultation - Council Tax

  • Website Development

  • Public Consultation - Waste

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Comms testing alongside NPD

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Tourism Focus Groups

  • Audience Development Plan

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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