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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • Public Consultation - Council Tax

  • Marketing consultancy for direct insurance

  • Tourism Focus Groups

  • Broker Relationship Survey

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Housing Scheme Test

  • New Expert Information Product

  • Brand Development & Product Screening

  • Understanding Attrition

  • Comms testing alongside NPD

  • Luxury In-store Display

  • Representative panel building

  • Strategic Brand Development

  • Communication: New and existing financial products

  • Affinities Partner

  • International Satisfaction & Development

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Plasterboard Packaging Research

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Adult Home Care Tracking Product Development

  • Audience Development Plan

  • Prototype Evaluation

  • Staff Surveys

  • Visitor Survey

  • Competitor Mystery Shopping

  • Brand Image Research

  • International Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Global Advertising Campaign

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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