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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Brand Development

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Marketing consultancy for direct insurance

  • Public Consultation - Waste

  • Housing Scheme Test

  • Broker Relationship Survey

  • Audience Development Plan

  • Global Advertising Campaign

  • Strategic Brand Development

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Loyalty Scheme

  • Understanding Attrition

  • Public Consultation - Council Tax

  • Website Development

  • Sports Facility Survey

  • Product Development using Ethnography

  • Understanding the Sales Journey Experience from both sides

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Visitor Survey

  • Plasterboard Packaging Research

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Affinities Partner

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • New Expert Information Product

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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