Quality
Phoenix MRC takes issues of quality seriously. We are MRS Company Partners and ISO 20252:2019 certified, having met the new international standard for market research. All projects are carried out to meet or exceed this standard.
MRS Company Partner Accreditation
MRS Company Partner accreditation demonstrates our research capability and integrity to clients, customers and research participants through the MRS Code of Conduct.
As an MRS Company Partner, Phoenix MRC agrees to uphold the standards of excellence laid out in the MRS Code of Conduct and the MRS Quality Commitment Form. Every MRS Company Partner agrees to the following conditions from day one:
- All staff of a Company Partner will understand their responsibilities under the MRS Code of Conduct and have the skills and processes in place to fulfil them
- Company Partners will co-operate with the MRS to assist in the early resolution of any complaints involving the company and its employees
ISO20252:2019
Statement of Applicability
Phoenix MRC Limited is a market, opinion and social research organisation offering research insights solutions and consultancy.
Phoenix MRC Limited delivers research to commercial and social organisations in the UK and elsewhere.
Phoenix MRC Limited has elected to be attested to Annexes A, B, C, E, F and has elected to exclude Annex D from the attestation.
Details of Phoenix MRC Limited attestation are described as follows:
| Annex | Attested | Excluded | Explanation |
| Annex A - Sampling including access panels | Head office | Access panels and automated samples outsourced | |
| Annex B - Fieldwork | Head office | None | |
| Annex C - Physical observation | Head office | None | |
| Annex D - Digital Observation | None | All | None conducted |
| Annex E - Self-completion | Head office | None | |
| Annex F - Data management and processing | All | Automated coding, Scanning data entry | Automated coding and Scanning data entry - None conducted |
Authorised by: Susan Owen, Managing Director 13 Feb 2025
Contact Phoenix MRC
Telephone
+44 (0) 1242 256816
Location
Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY
