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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Housing Scheme Test

  • Understanding Attrition

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Brand Image Research

  • Cathedral Visitor Survey

  • Staff Surveys

  • Audience Development Plan

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Representative panel building

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • Website Development

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Help Desk Mystery Shopping

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Comms testing alongside NPD

  • Brand Development & Product Screening

  • Visitor Survey

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Loyalty Scheme

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Tourism Focus Groups

  • Understanding Local Business Needs

  • New Expert Information Product

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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