Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Mixed Media Advertising Analysis

  • Tourism Focus Groups

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Sports Facility Survey

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Broker Relationship Survey

  • Brand Development

  • International Satisfaction & Development

  • Representative panel building

  • Product Development using Ethnography

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • New Expert Information Product

  • Public Consultation - Waste

  • Strategic Brand Development

  • Reader Satisfaction

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Understanding Attrition

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Help Desk Mystery Shopping

  • Website Development

  • Audience Development Plan

  • Housing Scheme Test

  • Visitor Survey

  • Brand Image Research

  • Understanding the use of Temporary Labour

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us