Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Customer Pricing

  • Housing Scheme Test

  • Audience Development Plan

  • Visitor Survey

  • Staff Surveys

  • Benchmarking Mystery Shopping

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Affinities Partner

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Public Consultation - Waste

  • Broker Relationship Survey

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Website Development

  • New Expert Information Product

  • Communication: New and existing financial products

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Understanding Attrition

  • Product Development using Ethnography

  • Driving business growth

  • Brand Development

  • International Competitor Mystery Shopping

  • Development of the Direct Offering

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Satisfaction Survey (Housing)

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Brand Image Research

  • Help Desk Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us