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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Service Delivery Mystery Shopping

  • Cathedral Visitor Survey

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Revitalising Existing Brand

  • Website Development

  • International Satisfaction & Development

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Brand Development & Product Screening

  • Audience Development Plan

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Loyalty Scheme

  • Representative panel building

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Brand Development

  • Help Desk Mystery Shopping

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Staff Surveys

  • Visitor Survey

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Strategic Brand Development

  • Driving business growth

  • Plasterboard Packaging Research

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Affinities Partner

  • Sports Facility Survey

  • Brand Image Research

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Luxury In-store Display

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Reader Satisfaction

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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