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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Council Tax

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Understanding Attrition

  • Marketing consultancy for direct insurance

  • Brand Development

  • New Expert Information Product

  • Brand Development & Product Screening

  • Driving business growth

  • Development of the Direct Offering

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Representative panel building

  • Revitalising Existing Brand

  • Affinities Partner

  • Staff Surveys

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Communication: New and existing financial products

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • International Satisfaction & Development

  • Loyalty Scheme

  • Global Advertising Campaign

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • Compliance Mystery Shopping

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Strategic Brand Development

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Benchmarking Mystery Shopping

  • Audience Development Plan

  • Prototype Evaluation

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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