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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Sports Facility Survey

  • Loyalty Scheme

  • Global Advertising Campaign

  • Reader Satisfaction

  • Audience Development Plan

  • Comms testing alongside NPD

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Driving business growth

  • Website Development

  • Prototype Evaluation

  • Plasterboard Packaging Research

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Visitor Survey

  • Engaging adults back into education

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Communication: New and existing financial products

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Public Consultation - Waste

  • Development of the Direct Offering

  • Staff Surveys

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • Sentencers' Satisfaction Survey

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • New Expert Information Product

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

  • Housing Scheme Test

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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