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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Staff Surveys

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Visitor Survey

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Driving business growth

  • Engaging adults back into education

  • Adult Home Care Tracking Product Development

  • Luxury In-store Display

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Understanding Local Business Needs

  • New Expert Information Product

  • Revitalising Existing Brand

  • Brand Development

  • International Satisfaction & Development

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • Help Desk Mystery Shopping

  • Website Development

  • Sports Facility Survey

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Trade-off Pricing Research

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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