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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Reader Satisfaction

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Engaging adults back into education

  • Prototype Evaluation

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Staff Surveys

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Website Development

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • Audience Development Plan

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • Representative panel building

  • Product Development using Ethnography

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Affinities Partner

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • Developing marketing materials for new products

  • Luxury In-store Display

  • Driving business growth

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Brand Development

  • Public Consultation - Waste

  • International Satisfaction & Development

  • Sports Facility Survey

  • New Expert Information Product

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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