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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Brand Development

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • Plasterboard Packaging Research

  • New Expert Information Product

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Understanding Attrition

  • Understanding Customer Pricing

  • Reader Satisfaction

  • Brand Image Research

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Website Development

  • Audience Development Plan

  • Satisfaction Survey (Housing)

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Visitor Survey

  • Affinities Partner

  • Representative panel building

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Help Desk Mystery Shopping

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Global Advertising Campaign

  • Luxury In-store Display

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Revitalising Existing Brand

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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