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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Driving business growth

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Brand Development

  • Sentencers' Satisfaction Survey

  • Representative panel building

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Communication: New and existing financial products

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Visitor Survey

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Engaging adults back into education

  • Affinities Partner

  • International Satisfaction & Development

  • Prototype Evaluation

  • Development of the Direct Offering

  • Compliance Mystery Shopping

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Luxury In-store Display

  • Website Development

  • Public Consultation - Council Tax

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Brand Image Research

  • Audience Development Plan

  • New Expert Information Product

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Cathedral Visitor Survey

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Tourism Focus Groups

  • Reader Satisfaction

  • Product Development using Ethnography

  • Global Advertising Campaign

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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