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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • International Satisfaction & Development

  • New Expert Information Product

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Driving business growth

  • Strategic Brand Development

  • Brand Image Research

  • Brand Development & Product Screening

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Housing Scheme Test

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Multi-national Usage & Attitude Survey

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Website Development

  • Affinities Partner

  • Broker Relationship Survey

  • Cathedral Visitor Survey

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Understanding Attrition

  • Development of the Direct Offering

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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