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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Representative panel building

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Prototype Evaluation

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Broker Relationship Survey

  • Audience Development Plan

  • Engaging adults back into education

  • International Satisfaction & Development

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Affinities Partner

  • Product Development using Ethnography

  • Revitalising Existing Brand

  • Brand Development

  • Tourism Focus Groups

  • New Expert Information Product

  • Visitor Survey

  • Website Development

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Brand Image Research

  • Driving business growth

  • International Competitor Mystery Shopping

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Mixed Media Advertising Analysis

  • Sports Facility Survey

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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