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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • Trade-off Pricing Research

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Website Development

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Luxury In-store Display

  • Visitor Survey

  • Engaging adults back into education

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Communication: New and existing financial products

  • Developing marketing materials for new products

  • Understanding Attrition

  • Brand Development

  • Sports Facility Survey

  • Prototype Evaluation

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Audience Development Plan

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Public Consultation - Waste

  • Brand Image Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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