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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • Brand Image Research

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Housing Scheme Test

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Service Delivery Mystery Shopping

  • Strategic Brand Development

  • Affinities Partner

  • Plasterboard Packaging Research

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Understanding Attrition

  • Website Development

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • Financial Brand Satisfaction Tracking

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Representative panel building

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • Luxury In-store Display

  • Brand Development

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Driving business growth

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • New Expert Information Product

  • Reader Satisfaction

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Revitalising Existing Brand

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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