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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the use of Temporary Labour

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Driving business growth

  • Brand Development

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • Affinities Partner

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Comms testing alongside NPD

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Representative panel building

  • Housing Scheme Test

  • Understanding Local Business Needs

  • Benchmarking Mystery Shopping

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Visitor Survey

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Brand Image Research

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Trade-off Pricing Research

  • International Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Global Advertising Campaign

  • New Expert Information Product

  • Public Consultation - Council Tax

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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