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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Staff Surveys

  • New Expert Information Product

  • International Satisfaction & Development

  • Website Development

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Representative panel building

  • Visitor Survey

  • Product Development using Ethnography

  • Strategic Brand Development

  • Development of the Direct Offering

  • Affinities Partner

  • Understanding Local Business Needs

  • Prototype Evaluation

  • Public Consultation - Waste

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Tourism Focus Groups

  • Reader Satisfaction

  • Driving business growth

  • Broker Relationship Survey

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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