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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development

  • Representative panel building

  • Housing Scheme Test

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • Prototype Evaluation

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Understanding Attrition

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Loyalty Scheme

  • Brand Image Research

  • Engaging adults back into education

  • Driving business growth

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Website Development

  • Compliance Mystery Shopping

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Sports Facility Survey

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Staff Surveys

  • Mixed Media Advertising Analysis

  • Visitor Survey

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Understanding Customer Pricing

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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