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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Visitor Survey

  • Public Consultation - Waste

  • Trade-off Pricing Research

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Brand Development & Product Screening

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Service Delivery Mystery Shopping

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Affinities Partner

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Global Advertising Campaign

  • Housing Scheme Test

  • Prototype Evaluation

  • Loyalty Scheme

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Audience Development Plan

  • Representative panel building

  • Satisfaction Survey (Housing)

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Brand Image Research

  • Engaging adults back into education

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Brand Development

  • Strategic Brand Development

  • Luxury In-store Display

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Broker Relationship Survey

  • Website Development

  • Competitor Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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