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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • Driving business growth

  • Housing Scheme Test

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Service Delivery Mystery Shopping

  • Development of the Direct Offering

  • Global Advertising Campaign

  • Reader Satisfaction

  • Plasterboard Packaging Research

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Product Development using Ethnography

  • Public Consultation - Waste

  • Audience Development Plan

  • Comms testing alongside NPD

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • International Satisfaction & Development

  • Strategic Brand Development

  • Brand Image Research

  • Website Development

  • Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Representative panel building

  • Public Consultation - Council Tax

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Brand Development

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Affinities Partner

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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