Skip navigation

Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Staff Surveys

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Sports Facility Survey

  • Visitor Survey

  • Prototype Evaluation

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Understanding Attrition

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Loyalty Scheme

  • Brand Development

  • Strategic Brand Development

  • International Satisfaction & Development

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Adult Home Care Tracking Product Development

  • Service Delivery Mystery Shopping

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Benchmarking Mystery Shopping

  • Audience Development Plan

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Brand Image Research

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Representative panel building

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Understanding the use of Temporary Labour

  • Trade-off Pricing Research

  • New Expert Information Product

  • Affinities Partner

  • Understanding Customer Pricing

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Website Development

  • Communication: New and existing financial products

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us