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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Sentencers' Satisfaction Survey

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Development of the Direct Offering

  • Website Development

  • Strategic Brand Development

  • Luxury In-store Display

  • International Satisfaction & Development

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Comms testing alongside NPD

  • Representative panel building

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Driving business growth

  • Visitor Survey

  • Reader Satisfaction

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Audience Development Plan

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Understanding Attrition

  • Staff Surveys

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Prototype Evaluation

  • Housing Scheme Test

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Help Desk Mystery Shopping

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

  • Tourism Focus Groups

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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