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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Loyalty Scheme

  • Visitor Survey

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Global Advertising Campaign

  • Multi-national Usage & Attitude Survey

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Affinities Partner

  • Strategic Brand Development

  • Broker Relationship Survey

  • Reader Satisfaction

  • Product Development using Ethnography

  • Website Development

  • Representative panel building

  • Help Desk Mystery Shopping

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Understanding Attrition

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • Staff Surveys

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Audience Development Plan

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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