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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Housing Scheme Test

  • Engaging adults back into education

  • Sports Facility Survey

  • Understanding Attrition

  • Luxury In-store Display

  • Website Development

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Development of the Direct Offering

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Public Consultation - Council Tax

  • Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Staff Surveys

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Brand Development

  • Strategic Brand Development

  • Driving business growth

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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