Skip navigation

Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Plasterboard Packaging Research

  • Revitalising Existing Brand

  • Sports Facility Survey

  • Website Development

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Understanding Attrition

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Understanding Local Business Needs

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Representative panel building

  • Staff Surveys

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Developing marketing materials for new products

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Global Advertising Campaign

  • Luxury In-store Display

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Brand Image Research

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us