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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Visitor Survey

  • Competitor Mystery Shopping

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Representative panel building

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Affinities Partner

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Brand Development

  • Reader Satisfaction

  • Tourism Focus Groups

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Driving business growth

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding Attrition

  • Sports Facility Survey

  • Prototype Evaluation

  • New Expert Information Product

  • Housing Scheme Test

  • Website Development

  • Strategic Brand Development

  • Audience Development Plan

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Public Consultation - Waste

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Loyalty Scheme

  • Communication: New and existing financial products

  • Trade-off Pricing Research

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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