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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Product Development using Ethnography

  • Audience Development Plan

  • New Expert Information Product

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • Brand Image Research

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • Affinities Partner

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Housing Scheme Test

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Prototype Evaluation

  • Understanding Customer Pricing

  • Engaging adults back into education

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Luxury In-store Display

  • Understanding Attrition

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Global Advertising Campaign

  • Driving business growth

  • Visitor Survey

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • International Competitor Mystery Shopping

  • Broker Relationship Survey

  • Sports Facility Survey

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

  • Website Development

  • Developing marketing materials for new products

  • Communication: New and existing financial products

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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