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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Comms testing alongside NPD

  • Brand Development

  • Luxury In-store Display

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Housing Scheme Test

  • Mixed Media Advertising Analysis

  • Reader Satisfaction

  • Benchmarking Mystery Shopping

  • Website Development

  • Audience Development Plan

  • Sports Facility Survey

  • Development of the Direct Offering

  • Representative panel building

  • Understanding the use of Temporary Labour

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

  • Staff Surveys

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • Financial Brand Satisfaction Tracking

  • Plasterboard Packaging Research

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Multi-national Usage & Attitude Survey

  • Brand Development & Product Screening

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Brand Image Research

  • Broker Relationship Survey

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Loyalty Scheme

  • Public Consultation - Waste

  • Driving business growth

  • Prototype Evaluation

  • Affinities Partner

  • Trade-off Pricing Research

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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