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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Broker Relationship Survey

  • Staff Surveys

  • Reader Satisfaction

  • Luxury In-store Display

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Sports Facility Survey

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Audience Development Plan

  • Website Development

  • Satisfaction Survey (Housing)

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Strategic Brand Development

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Competitor Mystery Shopping

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Brand Development

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Affinities Partner

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Engaging adults back into education

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Driving business growth

  • Loyalty Scheme

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Understanding Attrition

  • Brand Image Research

  • Representative panel building

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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