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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Marketing consultancy for direct insurance

  • Strategic Brand Development

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • Understanding the use of Temporary Labour

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Website Development

  • Representative panel building

  • Brand Image Research

  • Brand Development

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Visitor Survey

  • Audience Development Plan

  • Comms testing alongside NPD

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Public Consultation - Waste

  • Loyalty Scheme

  • Understanding Attrition

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Global Advertising Campaign

  • Help Desk Mystery Shopping

  • Driving business growth

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • Reader Satisfaction

  • Product Development using Ethnography

  • Compliance Mystery Shopping

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Staff Surveys

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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