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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Benchmarking Mystery Shopping

  • Website Development

  • Revitalising Existing Brand

  • Sports Facility Survey

  • Affinities Partner

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Brand Image Research

  • Broker Relationship Survey

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Representative panel building

  • Engaging adults back into education

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Brand Development

  • Prototype Evaluation

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Product Development using Ethnography

  • Staff Surveys

  • Audience Development Plan

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Service Delivery Mystery Shopping

  • Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • International Competitor Mystery Shopping

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Visitor Survey

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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