Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Staff Surveys

  • Housing Scheme Test

  • Brand Development

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Help Desk Mystery Shopping

  • Understanding Customer Pricing

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Engaging adults back into education

  • Broker Relationship Survey

  • Audience Development Plan

  • Reader Satisfaction

  • Loyalty Scheme

  • Prototype Evaluation

  • Marketing consultancy for direct insurance

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Brand Development & Product Screening

  • Brand Image Research

  • Visitor Survey

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Public Consultation - Waste

  • Cathedral Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Benchmarking Mystery Shopping

  • Website Development

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • New Expert Information Product

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Driving business growth

  • Strategic Brand Development

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us