Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Public Consultation - Waste

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Global Advertising Campaign

  • Tourism Focus Groups

  • New Expert Information Product

  • Development of the Direct Offering

  • Marketing consultancy for direct insurance

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Website Development

  • International Satisfaction & Development

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Help Desk Mystery Shopping

  • Broker Relationship Survey

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Brand Image Research

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Brand Development

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Prototype Evaluation

  • Audience Development Plan

  • Product Development using Ethnography

  • Driving business growth

  • Strategic Brand Development

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us