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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Compliance Mystery Shopping

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Loyalty Scheme

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Understanding Attrition

  • Affinities Partner

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Housing Scheme Test

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Brand Image Research

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Staff Surveys

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Driving business growth

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Website Development

  • Public Consultation - Waste

  • Sports Facility Survey

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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