Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Affinities Partner

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Engaging adults back into education

  • Understanding Attrition

  • Brand Image Research

  • Audience Development Plan

  • Communication: New and existing financial products

  • Visitor Survey

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Brand Development

  • Global Advertising Campaign

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Website Development

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Compliance Mystery Shopping

  • Housing Scheme Test

  • Driving business growth

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us