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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Reader Satisfaction

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Staff Surveys

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • New Expert Information Product

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Brand Development

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Product Development using Ethnography

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Communication: New and existing financial products

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Driving business growth

  • Brand Development & Product Screening

  • Understanding Attrition

  • Development of the Direct Offering

  • Prototype Evaluation

  • Audience Development Plan

  • Trade-off Pricing Research

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • Housing Scheme Test

  • Strategic Brand Development

  • Public Consultation - Waste

  • Cathedral Visitor Survey

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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