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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Tourism Focus Groups

  • Brand Image Research

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Reader Satisfaction

  • Understanding Customer Pricing

  • Affinities Partner

  • Product Development using Ethnography

  • Luxury In-store Display

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • Visitor Survey

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Engaging adults back into education

  • Website Development

  • Audience Development Plan

  • Understanding Attrition

  • Comms testing alongside NPD

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Sports Facility Survey

  • Cathedral Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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