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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Brand Image Research

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Housing Scheme Test

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Council Tax

  • Website Development

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Broker Relationship Survey

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Sports Facility Survey

  • Affinities Partner

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Visitor Survey

  • Brand Development

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Driving business growth

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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