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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Housing Scheme Test

  • New Expert Information Product

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Driving business growth

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Product Development using Ethnography

  • Visitor Survey

  • Revitalising Existing Brand

  • Brand Development

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Understanding Local Business Needs

  • Affinities Partner

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Staff Surveys

  • Global Advertising Campaign

  • Website Development

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Engaging adults back into education

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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