Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Staff Surveys

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Brand Image Research

  • Broker Relationship Survey

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Brand Development

  • Tourism Focus Groups

  • Luxury In-store Display

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Driving business growth

  • Reader Satisfaction

  • Affinities Partner

  • Website Development

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Visitor Survey

  • Revitalising Existing Brand

  • Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us