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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Brand Development

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Compliance Mystery Shopping

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Driving business growth

  • Loyalty Scheme

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • International Satisfaction & Development

  • Understanding Local Business Needs

  • Staff Surveys

  • Sports Facility Survey

  • Brand Image Research

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Engaging adults back into education

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • Satisfaction Survey (Housing)

  • Affinities Partner

  • Product Development using Ethnography

  • Visitor Survey

  • Audience Development Plan

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Mixed Media Advertising Analysis

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Prototype Evaluation

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Cathedral Visitor Survey

  • Website Development

  • Public Consultation - Council Tax

  • International Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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