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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Visitor Survey

  • Housing Scheme Test

  • Strategic Brand Development

  • Broker Relationship Survey

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Product Development using Ethnography

  • New Expert Information Product

  • Development of the Direct Offering

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Driving business growth

  • Affinities Partner

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Website Development

  • Compliance Mystery Shopping

  • Staff Surveys

  • Public Consultation - Council Tax

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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