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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Strategic Brand Development

  • Comms testing alongside NPD

  • Mixed Media Advertising Analysis

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • Luxury In-store Display

  • Audience Development Plan

  • New Expert Information Product

  • International Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Staff Surveys

  • Affinities Partner

  • Broker Relationship Survey

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

  • Brand Development

  • Plasterboard Packaging Research

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Prototype Evaluation

  • Driving business growth

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Sports Facility Survey

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Website Development

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • International Satisfaction & Development

  • Tourism Focus Groups

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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