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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Strategic Brand Development

  • Understanding Attrition

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • Visitor Survey

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Brand Development

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Affinities Partner

  • Staff Surveys

  • Driving business growth

  • Brand Image Research

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Loyalty Scheme

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Plasterboard Packaging Research

  • Website Development

  • New Expert Information Product

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Global Advertising Campaign

  • Help Desk Mystery Shopping

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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