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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Image Research

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • Global Advertising Campaign

  • Brand Development

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Understanding Attrition

  • Compliance Mystery Shopping

  • Affinities Partner

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Product Development using Ethnography

  • Website Development

  • Competitor Mystery Shopping

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Help Desk Mystery Shopping

  • Engaging adults back into education

  • Housing Scheme Test

  • Strategic Brand Development

  • Public Consultation - Waste

  • Driving business growth

  • Audience Development Plan

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Comms testing alongside NPD

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Trade-off Pricing Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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