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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Waste

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Engaging adults back into education

  • International Satisfaction & Development

  • Brand Development

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • New Expert Information Product

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Revitalising Existing Brand

  • Development of the Direct Offering

  • Loyalty Scheme

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Audience Development Plan

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Council Tax

  • Strategic Brand Development

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Product Development using Ethnography

  • Prototype Evaluation

  • Driving business growth

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Global Advertising Campaign

  • Sports Facility Survey

  • Broker Relationship Survey

  • Brand Image Research

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Luxury In-store Display

  • Website Development

  • Understanding Customer Pricing

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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