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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Comms testing alongside NPD

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Reader Satisfaction

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Website Development

  • Housing Scheme Test

  • Staff Surveys

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • Luxury In-store Display

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Service Delivery Mystery Shopping

  • Understanding Customer Pricing

  • Development of the Direct Offering

  • Understanding the use of Temporary Labour

  • Tourism Focus Groups

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Engaging adults back into education

  • Loyalty Scheme

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Understanding Attrition

  • Affinities Partner

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • International Satisfaction & Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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