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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Cathedral Visitor Survey

  • Sports Facility Survey

  • Luxury In-store Display

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Understanding the use of Temporary Labour

  • Mixed Media Advertising Analysis

  • Brand Development

  • Tourism Focus Groups

  • Engaging adults back into education

  • Driving business growth

  • International Satisfaction & Development

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • New Expert Information Product

  • Understanding Attrition

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Audience Development Plan

  • Financial Brand Satisfaction Tracking

  • Reader Satisfaction

  • Affinities Partner

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Website Development

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • Multi-national Usage & Attitude Survey

  • Staff Surveys

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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