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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Global Advertising Campaign

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Visitor Survey

  • Tourism Focus Groups

  • Trade-off Pricing Research

  • Brand Image Research

  • Driving business growth

  • Prototype Evaluation

  • Audience Development Plan

  • Understanding the use of Temporary Labour

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Website Development

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Brand Development

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Staff Surveys

  • Revitalising Existing Brand

  • Marketing consultancy for direct insurance

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Broker Relationship Survey

  • Adult Home Care Tracking Product Development

  • Affinities Partner

  • Strategic Brand Development

  • International Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Understanding Attrition

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Development of the Direct Offering

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Sports Facility Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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