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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Compliance Mystery Shopping

  • Sports Facility Survey

  • Brand Development

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • Revitalising Existing Brand

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Development of the Direct Offering

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • Affinities Partner

  • Loyalty Scheme

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Prototype Evaluation

  • New Expert Information Product

  • Tourism Focus Groups

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Public Consultation - Waste

  • Brand Image Research

  • Website Development

  • Broker Relationship Survey

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Developing marketing materials for new products

  • Product Development using Ethnography

  • Staff Surveys

  • Driving business growth

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • International Satisfaction & Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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