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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Reader Satisfaction

  • Benchmarking Mystery Shopping

  • Website Development

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Broker Relationship Survey

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Understanding the use of Temporary Labour

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • Housing Scheme Test

  • Marketing consultancy for direct insurance

  • Tourism Focus Groups

  • Understanding Local Business Needs

  • Driving business growth

  • Brand Development

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • New Expert Information Product

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Understanding Customer Pricing

  • Audience Development Plan

  • Visitor Survey

  • Engaging adults back into education

  • Communication: New and existing financial products

  • Brand Image Research

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Development of the Direct Offering

  • Affinities Partner

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Adult Home Care Tracking Product Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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