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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Staff Surveys

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Loyalty Scheme

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Affinities Partner

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • Understanding Customer Pricing

  • Driving business growth

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Competitor Mystery Shopping

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Strategic Brand Development

  • Product Development using Ethnography

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • Revitalising Existing Brand

  • Website Development

  • Sentencers' Satisfaction Survey

  • New Expert Information Product

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Understanding Attrition

  • Engaging adults back into education

  • Visitor Survey

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Financial Brand Satisfaction Tracking

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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