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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Driving business growth

  • Marketing consultancy for direct insurance

  • Tourism Focus Groups

  • Sports Facility Survey

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • New Expert Information Product

  • Understanding Customer Pricing

  • Plasterboard Packaging Research

  • Staff Surveys

  • Prototype Evaluation

  • Adult Home Care Tracking Product Development

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • Understanding Attrition

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

  • Brand Development

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Audience Development Plan

  • Broker Relationship Survey

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Product Development using Ethnography

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • Website Development

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Financial Brand Satisfaction Tracking

  • Brand Image Research

  • Public Consultation - Waste

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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