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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Communication: New and existing financial products

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Mixed Media Advertising Analysis

  • Service Delivery Mystery Shopping

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Understanding the use of Temporary Labour

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • New Expert Information Product

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Strategic Brand Development

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • Understanding Attrition

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Brand Development

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

  • Reader Satisfaction

  • Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Product Development using Ethnography

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Global Advertising Campaign

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Brand Development & Product Screening

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Driving business growth

  • Tourism Focus Groups

  • Affinities Partner

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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