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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Audience Development Plan

  • International Satisfaction & Development

  • Revitalising Existing Brand

  • Engaging adults back into education

  • Driving business growth

  • Public Consultation - Council Tax

  • Staff Surveys

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Competitor Mystery Shopping

  • Sports Facility Survey

  • Prototype Evaluation

  • Public Consultation - Waste

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Multi-national Usage & Attitude Survey

  • Brand Development

  • Compliance Mystery Shopping

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Tourism Focus Groups

  • Understanding Attrition

  • Understanding Customer Pricing

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Brand Image Research

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Website Development

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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