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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Engaging adults back into education

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • Competitor Mystery Shopping

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Cathedral Visitor Survey

  • Public Consultation - Waste

  • Global Advertising Campaign

  • Help Desk Mystery Shopping

  • Brand Development

  • Driving business growth

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Website Development

  • Affinities Partner

  • Development of the Direct Offering

  • Brand Image Research

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • New Expert Information Product

  • Comms testing alongside NPD

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Strategic Brand Development

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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