Skip navigation


Learn about some of the people that make up Phoenix Market Research & Consultancy.

Take a peak at some of our team

Dr Susan Owen

Dr Susan Owen ~ Chief Executive

Susan founded Phoenix MRC in 1994 to fulfil an ethos of marketing and research – a passion for high quality, fit-for-purpose market research and a belief in the enabling role of the agency through delivering service as promised on time and on budget.

Although originally from the USA where Susan completed her first degree at Bryn Mawr, she has lived in the UK all her adult life, having completed a doctorate in experimental psychology at Oxford University.  Work in marketing started first at the iconic Schlackman’s, then AC Nielson and then as founding partner in Consumer Profile Research, finally going on to form Phoenix MRC with very clear ideas about the sort of consultancy she wanted to create.

Susan's experience is broad – spanning public and private sectors, major insurance companies, banks, building societies and household names in food, drinks, clothing, high street retailers, well known management consultancies and international advertising agencies, amongst others. Key areas of expertise are in creative, market-oriented project design, analysis and market insight, modelling for brand and price positioning, branding and communications. Dr Susan Owen is a certified member of the MRS (Membership Number 2001653).

Stuart Crawford-Browne

Stuart Crawford-Browne ~ Director of Customer Experience 

Stuart leads our customer experience and digital transformation practice at Phoenix MRC.

Stuart is an international marketing insight professional, with over 15 years of experience across a wide range of B2B and B2C sectors. After obtaining an MBA from the University of Hull Business School, Stuart worked with agencies in Los Angeles and Cape Town for eight years, then J.D. Power in the US and the UK for ten years and for GfK as a Divisional Director in London.

With a strong interest in voice-of-the-customer, innovation and business strategy, Stuart is focused on technology, agile marketing and sustainability, and how they impact brands, customers and organisations. Of particular interest is how digital transformation and Big Data analytics can be reconciled with human centred approaches to marketing.

Samantha Williams

Samantha Williams ~ Account Director

Samantha has been in marketing for nearly two decades, the past 10 years at Phoenix MRC. She has gained considerable experience in this time of conducting a wide range of consumer and B2B projects using the full range of quantitative and qualitative research techniques both in the UK and internationally. In 2014 Samantha completed a degree in Computing with Psychological Studies with The Open University. She is a Market Research Society member (Membership Number 2168922).

Esther Greaves

Esther Greaves ~ Field Manager & Quality Leader

In 2008 Esther completed a degree in Marketing from Aston University, including a year’s placement at WDG Research Ltd. She joined the team at Phoenix MRC fresh from completing her degree, where she gained the MRS Advanced Certificate in Market and Social Research Practice. She is an MRS member (Membership Number 2176799).

Esther has been involved in mystery shopping, customer satisfaction, advertising tracking, staff surveys and NPD for both B2B and consumer research. She now manages our fieldwork including our FieldForce interviewers and mystery shoppers as well as leading Phoenix MRC in monitoring and implementing quality procedures throughout all aspects of our work.

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us