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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Reader Satisfaction

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • New Expert Information Product

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Communication: New and existing financial products

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Brand Image Research

  • Website Development

  • Engaging adults back into education

  • Understanding Attrition

  • Staff Surveys

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Public Consultation - Waste

  • Housing Scheme Test

  • Brand Development

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • Affinities Partner

  • Visitor Survey

  • Understanding Local Business Needs

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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