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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Brand Image Research

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Website Development

  • Visitor Survey

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

  • Staff Surveys

  • Reader Satisfaction

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Revitalising Existing Brand

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Tourism Focus Groups

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Brand Development

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • Public Consultation - Council Tax

  • Sports Facility Survey

  • New Expert Information Product

  • Understanding Attrition

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Driving business growth

  • Prototype Evaluation

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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