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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Luxury In-store Display

  • Prototype Evaluation

  • Driving business growth

  • Compliance Mystery Shopping

  • Understanding Attrition

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • Brand Development & Product Screening

  • Reader Satisfaction

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Staff Surveys

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Website Development

  • Broker Relationship Survey

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Loyalty Scheme

  • Visitor Survey

  • Development of the Direct Offering

  • Audience Development Plan

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • New Expert Information Product

  • Trade-off Pricing Research

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Strategic Brand Development

  • Brand Development

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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