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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Reader Satisfaction

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

  • Prototype Evaluation

  • Brand Development

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • Loyalty Scheme

  • Strategic Brand Development

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Communication: New and existing financial products

  • Understanding Attrition

  • Website Development

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

  • Staff Surveys

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Sports Facility Survey

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Brand Image Research

  • International Satisfaction & Development

  • Engaging adults back into education

  • Affinities Partner

  • Developing marketing materials for new products

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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