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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Loyalty Scheme

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Website Development

  • International Satisfaction & Development

  • Understanding Local Business Needs

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Developing marketing materials for new products

  • Understanding Customer Pricing

  • Public Consultation - Council Tax

  • International Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Audience Development Plan

  • Understanding Attrition

  • Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Development of the Direct Offering

  • Reader Satisfaction

  • Luxury In-store Display

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Staff Surveys

  • Global Advertising Campaign

  • Affinities Partner

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • Sports Facility Survey

  • Product Development using Ethnography

  • Visitor Survey

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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