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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Public Consultation - Council Tax

  • Brand Development

  • Revitalising Existing Brand

  • Audience Development Plan

  • Comms testing alongside NPD

  • Global Advertising Campaign

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Brand Image Research

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Engaging adults back into education

  • Luxury In-store Display

  • International Satisfaction & Development

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Driving business growth

  • Staff Surveys

  • Reader Satisfaction

  • Development of the Direct Offering

  • Understanding Attrition

  • Website Development

  • Affinities Partner

  • Public Consultation - Waste

  • New Expert Information Product

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Sentencers' Satisfaction Survey

  • Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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