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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Brand Development & Product Screening

  • Broker Relationship Survey

  • Luxury In-store Display

  • Website Development

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Staff Surveys

  • Sports Facility Survey

  • New Expert Information Product

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • Cathedral Visitor Survey

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Engaging adults back into education

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Understanding Attrition

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Development of the Direct Offering

  • Driving business growth

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • Affinities Partner

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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