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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Visitor Survey

  • Cathedral Visitor Survey

  • Audience Development Plan

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Understanding the use of Temporary Labour

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Website Development

  • Mixed Media Advertising Analysis

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Revitalising Existing Brand

  • Driving business growth

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Staff Surveys

  • Understanding Attrition

  • Brand Image Research

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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