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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Housing Scheme Test

  • Engaging adults back into education

  • Driving business growth

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Visitor Survey

  • Strategic Brand Development

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Brand Development

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Sports Facility Survey

  • Website Development

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Developing marketing materials for new products

  • New Expert Information Product

  • Comms testing alongside NPD

  • Mixed Media Advertising Analysis

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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