Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Understanding Attrition

  • Strategic Brand Development

  • Loyalty Scheme

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Brand Development

  • Product Development using Ethnography

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Compliance Mystery Shopping

  • Staff Surveys

  • Global Advertising Campaign

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Development of the Direct Offering

  • Sports Facility Survey

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • New Expert Information Product

  • Communication: New and existing financial products

  • Driving business growth

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Audience Development Plan

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Understanding Customer Pricing

  • Engaging adults back into education

  • Housing Scheme Test

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us