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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Council Tax

  • Driving business growth

  • Comms testing alongside NPD

  • Engaging adults back into education

  • Audience Development Plan

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Mixed Media Advertising Analysis

  • Competitor Mystery Shopping

  • Website Development

  • Loyalty Scheme

  • Tourism Focus Groups

  • Brand Development

  • New Expert Information Product

  • International Satisfaction & Development

  • Public Consultation - Waste

  • Understanding Local Business Needs

  • Brand Image Research

  • Staff Surveys

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Reader Satisfaction

  • Broker Relationship Survey

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Understanding Attrition

  • Housing Scheme Test

  • Plasterboard Packaging Research

  • Product Development using Ethnography

  • Satisfaction Survey (Housing)

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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