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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Product Development using Ethnography

  • Luxury In-store Display

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Website Development

  • Audience Development Plan

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Engaging adults back into education

  • Reader Satisfaction

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Communication: New and existing financial products

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Sports Facility Survey

  • Brand Development

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Trade-off Pricing Research

  • Public Consultation - Council Tax

  • New Expert Information Product

  • Loyalty Scheme

  • Development of the Direct Offering

  • Driving business growth

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Revitalising Existing Brand

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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