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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Visitor Survey

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Affinities Partner

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Sentencers' Satisfaction Survey

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Tourism Focus Groups

  • New Expert Information Product

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Global Advertising Campaign

  • Brand Development

  • Adult Home Care Tracking Product Development

  • Driving business growth

  • Public Consultation - Waste

  • Sports Facility Survey

  • Trade-off Pricing Research

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Website Development

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Strategic Brand Development

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Brand Image Research

  • Understanding Local Business Needs

  • Staff Surveys

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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