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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Audience Development Plan

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Public Consultation - Waste

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Product Development using Ethnography

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Website Development

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • New Expert Information Product

  • Brand Image Research

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Brand Development

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Strategic Brand Development

  • Sports Facility Survey

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Plasterboard Packaging Research

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Revitalising Existing Brand

  • Staff Surveys

  • Affinities Partner

  • Developing marketing materials for new products

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Engaging adults back into education

  • Visitor Survey

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Broker Relationship Survey

  • Understanding Customer Pricing

  • Comms testing alongside NPD

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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