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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Visitor Survey

  • Service Delivery Mystery Shopping

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Brand Image Research

  • Prototype Evaluation

  • Public Consultation - Waste

  • Reader Satisfaction

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Comms testing alongside NPD

  • Understanding Attrition

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Luxury In-store Display

  • Strategic Brand Development

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Engaging adults back into education

  • International Competitor Mystery Shopping

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Brand Development

  • Website Development

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Driving business growth

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Staff Surveys

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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