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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Affinities Partner

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Broker Relationship Survey

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Driving business growth

  • Reader Satisfaction

  • Product Development using Ethnography

  • Brand Development

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Global Advertising Campaign

  • Staff Surveys

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Strategic Brand Development

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Website Development

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Visitor Survey

  • New Expert Information Product

  • Development of the Direct Offering

  • Engaging adults back into education

  • International Satisfaction & Development

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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