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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Development of the Direct Offering

  • Reader Satisfaction

  • Affinities Partner

  • Staff Surveys

  • Help Desk Mystery Shopping

  • New Expert Information Product

  • Developing marketing materials for new products

  • Prototype Evaluation

  • Global Advertising Campaign

  • Visitor Survey

  • Brand Development

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Website Development

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Housing Scheme Test

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Brand Image Research

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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