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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Global Advertising Campaign

  • Plasterboard Packaging Research

  • Visitor Survey

  • Cathedral Visitor Survey

  • Brand Image Research

  • Prototype Evaluation

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Website Development

  • Adult Home Care Tracking Product Development

  • Understanding the use of Temporary Labour

  • Driving business growth

  • New Expert Information Product

  • Understanding Attrition

  • Luxury In-store Display

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Affinities Partner

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Reader Satisfaction

  • Staff Surveys

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Benchmarking Mystery Shopping

  • Developing marketing materials for new products

  • Strategic Brand Development

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Help Desk Mystery Shopping

  • Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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