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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Housing Scheme Test

  • Strategic Brand Development

  • Brand Image Research

  • Audience Development Plan

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Affinities Partner

  • New Expert Information Product

  • Understanding Attrition

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Tourism Focus Groups

  • Visitor Survey

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Product Development using Ethnography

  • Reader Satisfaction

  • Engaging adults back into education

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Plasterboard Packaging Research

  • Communication: New and existing financial products

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Mixed Media Advertising Analysis

  • Website Development

  • Cathedral Visitor Survey

  • Brand Development

  • Broker Relationship Survey

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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