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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Website Development

  • Communication: New and existing financial products

  • Staff Surveys

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Development of the Direct Offering

  • Visitor Survey

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Public Consultation - Waste

  • Representative panel building

  • Brand Image Research

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Strategic Brand Development

  • Brand Development & Product Screening

  • Luxury In-store Display

  • Driving business growth

  • Plasterboard Packaging Research

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Tourism Focus Groups

  • Broker Relationship Survey

  • Help Desk Mystery Shopping

  • Brand Development

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Audience Development Plan

  • Benchmarking Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Housing Scheme Test

  • Understanding Attrition

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Affinities Partner

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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