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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Broker Relationship Survey

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Staff Surveys

  • Communication: New and existing financial products

  • International Satisfaction & Development

  • Benchmarking Mystery Shopping

  • Brand Development

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Brand Development & Product Screening

  • New Expert Information Product

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Visitor Survey

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Reader Satisfaction

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Strategic Brand Development

  • Website Development

  • Global Advertising Campaign

  • Housing Scheme Test

  • Tourism Focus Groups

  • Sports Facility Survey

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Affinities Partner

  • Prototype Evaluation

  • Luxury In-store Display

  • Brand Image Research

  • Driving business growth

  • Product Development using Ethnography

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Understanding Attrition

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Public Consultation - Council Tax

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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