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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Visitor Survey

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Luxury In-store Display

  • Broker Relationship Survey

  • Understanding Local Business Needs

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Marketing consultancy for direct insurance

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Strategic Brand Development

  • Loyalty Scheme

  • Sports Facility Survey

  • Audience Development Plan

  • Staff Surveys

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • Driving business growth

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • Website Development

  • Affinities Partner

  • Public Consultation - Waste

  • New Expert Information Product

  • Product Development using Ethnography

  • Brand Development

  • Reader Satisfaction

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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