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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Plasterboard Packaging Research

  • Website Development

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • International Satisfaction & Development

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Brand Development

  • International Competitor Mystery Shopping

  • Luxury In-store Display

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • New Expert Information Product

  • Engaging adults back into education

  • Public Consultation - Waste

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Loyalty Scheme

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • Understanding Attrition

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Sports Facility Survey

  • Broker Relationship Survey

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Audience Development Plan

  • Brand Image Research

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Affinities Partner

  • Visitor Survey

  • Driving business growth

  • Compliance Mystery Shopping

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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