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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Website Development

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Communication: New and existing financial products

  • Sports Facility Survey

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Staff Surveys

  • Affinities Partner

  • Product Development using Ethnography

  • Driving business growth

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Loyalty Scheme

  • Brand Development

  • Understanding Customer Pricing

  • New Expert Information Product

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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