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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • Brand Development

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Development of the Direct Offering

  • Luxury In-store Display

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Comms testing alongside NPD

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • Tourism Focus Groups

  • Website Development

  • Brand Image Research

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Competitor Mystery Shopping

  • Driving business growth

  • Housing Scheme Test

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

  • Financial Brand Satisfaction Tracking

  • Loyalty Scheme

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Strategic Brand Development

  • Engaging adults back into education

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Sentencers' Satisfaction Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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