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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Comms testing alongside NPD

  • Staff Surveys

  • Audience Development Plan

  • Driving business growth

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Broker Relationship Survey

  • Loyalty Scheme

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Understanding the use of Temporary Labour

  • Mixed Media Advertising Analysis

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Trade-off Pricing Research

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Affinities Partner

  • Brand Development

  • Luxury In-store Display

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Strategic Brand Development

  • Website Development

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • New Expert Information Product

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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