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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Brand Development

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Affinities Partner

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Development of the Direct Offering

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Loyalty Scheme

  • Sports Facility Survey

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Engaging adults back into education

  • Driving business growth

  • Website Development

  • Trade-off Pricing Research

  • Visitor Survey

  • Brand Image Research

  • International Satisfaction & Development

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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