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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Audience Development Plan

  • Development of the Direct Offering

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Affinities Partner

  • Prototype Evaluation

  • Strategic Brand Development

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • New Expert Information Product

  • Understanding Local Business Needs

  • Public Consultation - Waste

  • Brand Development

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Broker Relationship Survey

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Competitor Mystery Shopping

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Service Delivery Mystery Shopping

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Developing marketing materials for new products

  • Visitor Survey

  • Revitalising Existing Brand

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • Luxury In-store Display

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Sentencers' Satisfaction Survey

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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