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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Waste

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Prototype Evaluation

  • Development of the Direct Offering

  • Brand Image Research

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • New Expert Information Product

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • Visitor Survey

  • Brand Development

  • Communication: New and existing financial products

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Product Development using Ethnography

  • Affinities Partner

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Website Development

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Housing Scheme Test

  • International Satisfaction & Development

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Loyalty Scheme

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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