Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Image Research

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Global Advertising Campaign

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Loyalty Scheme

  • New Expert Information Product

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Visitor Survey

  • Plasterboard Packaging Research

  • Website Development

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Prototype Evaluation

  • Understanding Attrition

  • Engaging adults back into education

  • Affinities Partner

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Revitalising Existing Brand

  • Communication: New and existing financial products

  • Brand Development

  • Mixed Media Advertising Analysis

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Sports Facility Survey

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Tourism Focus Groups

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us