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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Website Development

  • Brand Image Research

  • Reader Satisfaction

  • Loyalty Scheme

  • Trade-off Pricing Research

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Brand Development

  • Broker Relationship Survey

  • Visitor Survey

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Marketing consultancy for direct insurance

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Adult Home Care Tracking Product Development

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Driving business growth

  • Staff Surveys

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Development of the Direct Offering

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Luxury In-store Display

  • Prototype Evaluation

  • Competitor Mystery Shopping

  • Public Consultation - Waste

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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