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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Driving business growth

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Visitor Survey

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Understanding the use of Temporary Labour

  • Revitalising Existing Brand

  • Engaging adults back into education

  • Brand Image Research

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Affinities Partner

  • Brand Development

  • Luxury In-store Display

  • Website Development

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Prototype Evaluation

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Sports Facility Survey

  • Loyalty Scheme

  • Communication: New and existing financial products

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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