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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Understanding Local Business Needs

  • Brand Image Research

  • Public Consultation - Council Tax

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Visitor Survey

  • Cathedral Visitor Survey

  • Strategic Brand Development

  • Website Development

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Brand Development

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Affinities Partner

  • International Satisfaction & Development

  • Broker Relationship Survey

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Developing marketing materials for new products

  • Audience Development Plan

  • Housing Scheme Test

  • Engaging adults back into education

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Public Consultation - Waste

  • Trade-off Pricing Research

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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