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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Comms testing alongside NPD

  • Global Advertising Campaign

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Brand Image Research

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Understanding Attrition

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

  • Housing Scheme Test

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Affinities Partner

  • Audience Development Plan

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

  • Strategic Brand Development

  • Driving business growth

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • Loyalty Scheme

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Revitalising Existing Brand

  • Visitor Survey

  • Development of the Direct Offering

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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