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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Staff Surveys

  • Website Development

  • Strategic Brand Development

  • Loyalty Scheme

  • Tourism Focus Groups

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • International Satisfaction & Development

  • Understanding Customer Pricing

  • Marketing consultancy for direct insurance

  • Communication: New and existing financial products

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Development of the Direct Offering

  • Financial Brand Satisfaction Tracking

  • Prototype Evaluation

  • Driving business growth

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Visitor Survey

  • Plasterboard Packaging Research

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Housing Scheme Test

  • Revitalising Existing Brand

  • Engaging adults back into education

  • Reader Satisfaction

  • Sports Facility Survey

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Brand Development

  • Comms testing alongside NPD

  • Affinities Partner

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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