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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • Visitor Survey

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Strategic Brand Development

  • Audience Development Plan

  • Understanding Attrition

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Public Consultation - Waste

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Brand Development & Product Screening

  • Website Development

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Trade-off Pricing Research

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • Affinities Partner

  • International Satisfaction & Development

  • Broker Relationship Survey

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Comms testing alongside NPD

  • Driving business growth

  • Brand Development

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Communication: New and existing financial products

  • Compliance Mystery Shopping

  • Housing Scheme Test

  • Staff Surveys

  • Understanding Local Business Needs

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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