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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Visitor Survey

  • Revitalising Existing Brand

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Prototype Evaluation

  • Understanding Attrition

  • Website Development

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • International Competitor Mystery Shopping

  • Audience Development Plan

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • Product Development using Ethnography

  • Understanding the Sales Journey Experience from both sides

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Trade-off Pricing Research

  • New Expert Information Product

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Brand Development

  • Comms testing alongside NPD

  • Sports Facility Survey

  • Loyalty Scheme

  • Engaging adults back into education

  • Tourism Focus Groups

  • Strategic Brand Development

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Brand Image Research

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Development of the Direct Offering

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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