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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • Affinities Partner

  • International Satisfaction & Development

  • International Competitor Mystery Shopping

  • Global Advertising Campaign

  • Strategic Brand Development

  • Product Development using Ethnography

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Loyalty Scheme

  • Website Development

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Visitor Survey

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Trade-off Pricing Research

  • Audience Development Plan

  • Engaging adults back into education

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Staff Surveys

  • Public Consultation - Waste

  • Brand Development

  • Housing Scheme Test

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Reader Satisfaction

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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