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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Benchmarking Mystery Shopping

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Brand Image Research

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Trade-off Pricing Research

  • Revitalising Existing Brand

  • Affinities Partner

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • Brand Development

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Understanding the Sales Journey Experience from both sides

  • Strategic Brand Development

  • Audience Development Plan

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Website Development

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Staff Surveys

  • Reader Satisfaction

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • New Expert Information Product

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Sports Facility Survey

  • Global Advertising Campaign

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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