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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Plasterboard Packaging Research

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • Brand Image Research

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Help Desk Mystery Shopping

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Understanding Customer Pricing

  • International Satisfaction & Development

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Broker Relationship Survey

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Visitor Survey

  • Housing Scheme Test

  • Affinities Partner

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Website Development

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Prototype Evaluation

  • Trade-off Pricing Research

  • International Competitor Mystery Shopping

  • Brand Development

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • New Expert Information Product

  • Financial Brand Satisfaction Tracking

  • Tourism Focus Groups

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Multi-national Usage & Attitude Survey

  • Understanding Attrition

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Product Development using Ethnography

  • Development of the Direct Offering

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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