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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sentencers' Satisfaction Survey

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Audience Development Plan

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • Driving business growth

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Visitor Survey

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Development of the Direct Offering

  • Brand Development

  • Broker Relationship Survey

  • Understanding Attrition

  • Brand Development & Product Screening

  • Reader Satisfaction

  • Global Advertising Campaign

  • Loyalty Scheme

  • Affinities Partner

  • Brand Image Research

  • Website Development

  • Public Consultation - Council Tax

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Tourism Focus Groups

  • Luxury In-store Display

  • Product Development using Ethnography

  • Engaging adults back into education

  • Staff Surveys

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Understanding Customer Pricing

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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