Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Sports Facility Survey

  • Engaging adults back into education

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Audience Development Plan

  • Visitor Survey

  • Website Development

  • Broker Relationship Survey

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Strategic Brand Development

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Reader Satisfaction

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Brand Development & Product Screening

  • Developing marketing materials for new products

  • Driving business growth

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Loyalty Scheme

  • Brand Development

  • Understanding Attrition

  • Revitalising Existing Brand

  • Housing Scheme Test

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us