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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Product Development using Ethnography

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Multi-national Usage & Attitude Survey

  • Cathedral Visitor Survey

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • Website Development

  • Driving business growth

  • New Expert Information Product

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Compliance Mystery Shopping

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Broker Relationship Survey

  • Staff Surveys

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Development of the Direct Offering

  • Engaging adults back into education

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Sports Facility Survey

  • International Satisfaction & Development

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Understanding Customer Pricing

  • Benchmarking Mystery Shopping

  • Brand Development

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Comms testing alongside NPD

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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