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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Service Delivery Mystery Shopping

  • Website Development

  • Brand Development & Product Screening

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Brand Image Research

  • International Satisfaction & Development

  • New Expert Information Product

  • Understanding Attrition

  • Revitalising Existing Brand

  • Driving business growth

  • Prototype Evaluation

  • Broker Relationship Survey

  • Sports Facility Survey

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Strategic Brand Development

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • Visitor Survey

  • Reader Satisfaction

  • Understanding Customer Pricing

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • International Competitor Mystery Shopping

  • Brand Development

  • Communication: New and existing financial products

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Comms testing alongside NPD

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Development of the Direct Offering

  • Adult Home Care Tracking Product Development

  • Audience Development Plan

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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