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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Reader Satisfaction

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Brand Image Research

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Prototype Evaluation

  • Sports Facility Survey

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Brand Development

  • Comms testing alongside NPD

  • Driving business growth

  • Public Consultation - Council Tax

  • Tourism Focus Groups

  • Public Consultation - Waste

  • Product Development using Ethnography

  • New Expert Information Product

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Financial Brand Satisfaction Tracking

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Global Advertising Campaign

  • Website Development

  • Audience Development Plan

  • Affinities Partner

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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