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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Customer Pricing

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • New Expert Information Product

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Engaging adults back into education

  • Understanding the use of Temporary Labour

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Luxury In-store Display

  • Brand Image Research

  • Understanding Attrition

  • Loyalty Scheme

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Website Development

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Housing Scheme Test

  • Tourism Focus Groups

  • Driving business growth

  • Communication: New and existing financial products

  • Staff Surveys

  • Understanding Local Business Needs

  • Affinities Partner

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Audience Development Plan

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Sports Facility Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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