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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Multi-national Usage & Attitude Survey

  • Developing marketing materials for new products

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Affinities Partner

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Understanding Attrition

  • Driving business growth

  • Compliance Mystery Shopping

  • Help Desk Mystery Shopping

  • Housing Scheme Test

  • Revitalising Existing Brand

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Development of the Direct Offering

  • Loyalty Scheme

  • Staff Surveys

  • Visitor Survey

  • New Expert Information Product

  • Comms testing alongside NPD

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Website Development

  • Public Consultation - Waste

  • Strategic Brand Development

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Brand Image Research

  • Brand Development

  • Public Consultation - Council Tax

  • Product Development using Ethnography

  • Cathedral Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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