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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Housing Scheme Test

  • Marketing consultancy for direct insurance

  • Strategic Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Staff Surveys

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

  • Brand Development

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Brand Image Research

  • Website Development

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Revitalising Existing Brand

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • Public Consultation - Waste

  • Driving business growth

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Understanding Attrition

  • Global Advertising Campaign

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Loyalty Scheme

  • Prototype Evaluation

  • Affinities Partner

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Luxury In-store Display

  • Understanding Customer Pricing

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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