Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Product Development using Ethnography

  • Driving business growth

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Sports Facility Survey

  • Loyalty Scheme

  • Visitor Survey

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Brand Image Research

  • Website Development

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Luxury In-store Display

  • Understanding the use of Temporary Labour

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • Brand Development

  • Multi-national Usage & Attitude Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us