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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Mixed Media Advertising Analysis

  • Brand Development

  • Understanding the use of Temporary Labour

  • Comms testing alongside NPD

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Affinities Partner

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • Development of the Direct Offering

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Audience Development Plan

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Broker Relationship Survey

  • Global Advertising Campaign

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Staff Surveys

  • Housing Scheme Test

  • Strategic Brand Development

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Website Development

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Public Consultation - Council Tax

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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