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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Trade-off Pricing Research

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • Website Development

  • Visitor Survey

  • Brand Development

  • Staff Surveys

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Marketing consultancy for direct insurance

  • Loyalty Scheme

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Reader Satisfaction

  • Understanding Attrition

  • Brand Development & Product Screening

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Broker Relationship Survey

  • Driving business growth

  • Tourism Focus Groups

  • Public Consultation - Waste

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Housing Scheme Test

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Affinities Partner

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • New Expert Information Product

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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