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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Website Development

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Understanding the use of Temporary Labour

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Tourism Focus Groups

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Driving business growth

  • Brand Development

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Brand Image Research

  • Affinities Partner

  • Visitor Survey

  • Understanding Attrition

  • Staff Surveys

  • Audience Development Plan

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • Product Development using Ethnography

  • Sports Facility Survey

  • Development of the Direct Offering

  • Strategic Brand Development

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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