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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Compliance Mystery Shopping

  • International Competitor Mystery Shopping

  • Website Development

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Public Consultation - Council Tax

  • Audience Development Plan

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Driving business growth

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Prototype Evaluation

  • Tourism Focus Groups

  • Reader Satisfaction

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • International Satisfaction & Development

  • Luxury In-store Display

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Understanding Attrition

  • Brand Development

  • Understanding Local Business Needs

  • Visitor Survey

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Engaging adults back into education

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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