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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Visitor Survey

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Housing Scheme Test

  • Reader Satisfaction

  • Affinities Partner

  • Comms testing alongside NPD

  • Luxury In-store Display

  • Developing marketing materials for new products

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Global Advertising Campaign

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Loyalty Scheme

  • New Expert Information Product

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Staff Surveys

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Development of the Direct Offering

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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