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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Satisfaction & Development

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Trade-off Pricing Research

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Understanding Customer Pricing

  • Brand Image Research

  • Revitalising Existing Brand

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Mixed Media Advertising Analysis

  • Competitor Mystery Shopping

  • Staff Surveys

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Luxury In-store Display

  • Product Development using Ethnography

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Website Development

  • Reader Satisfaction

  • Sports Facility Survey

  • Affinities Partner

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • Brand Development

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • Satisfaction Survey (Housing)

  • Understanding Attrition

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Visitor Survey

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Strategic Brand Development

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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