Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Comms testing alongside NPD

  • Audience Development Plan

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Brand Development

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Website Development

  • Strategic Brand Development

  • Housing Scheme Test

  • New Expert Information Product

  • Sports Facility Survey

  • Public Consultation - Waste

  • Understanding Local Business Needs

  • Understanding Attrition

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Engaging adults back into education

  • Driving business growth

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Reader Satisfaction

  • Visitor Survey

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Plasterboard Packaging Research

  • Communication: New and existing financial products

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Product Development using Ethnography

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us