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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Staff Surveys

  • Luxury In-store Display

  • Website Development

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Communication: New and existing financial products

  • Broker Relationship Survey

  • International Satisfaction & Development

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Understanding the Sales Journey Experience from both sides

  • Comms testing alongside NPD

  • Mixed Media Advertising Analysis

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Product Development using Ethnography

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Brand Image Research

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

  • Brand Development

  • Development of the Direct Offering

  • Visitor Survey

  • Strategic Brand Development

  • Understanding Attrition

  • Affinities Partner

  • Engaging adults back into education

  • New Expert Information Product

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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