Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • New Expert Information Product

  • Visitor Survey

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • Broker Relationship Survey

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • Service Delivery Mystery Shopping

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Staff Surveys

  • Prototype Evaluation

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Brand Development

  • Driving business growth

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Audience Development Plan

  • Affinities Partner

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

  • Website Development

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Product Development using Ethnography

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us