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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Benchmarking Mystery Shopping

  • Reader Satisfaction

  • International Competitor Mystery Shopping

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Brand Development

  • Driving business growth

  • Sports Facility Survey

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Brand Image Research

  • Understanding Attrition

  • Revitalising Existing Brand

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Understanding Customer Pricing

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Public Consultation - Council Tax

  • Prototype Evaluation

  • Strategic Brand Development

  • Audience Development Plan

  • Satisfaction Survey (Housing)

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Housing Scheme Test

  • Understanding the use of Temporary Labour

  • Website Development

  • Development of the Direct Offering

  • Adult Home Care Tracking Product Development

  • New Expert Information Product

  • Staff Surveys

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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