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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Housing Scheme Test

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Product Development using Ethnography

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Brand Development & Product Screening

  • Brand Development

  • Brand Image Research

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Strategic Brand Development

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Website Development

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • Understanding Attrition

  • Luxury In-store Display

  • Public Consultation - Council Tax

  • Driving business growth

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Marketing consultancy for direct insurance

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Visitor Survey

  • Audience Development Plan

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • New Expert Information Product

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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