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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Sports Facility Survey

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Tourism Focus Groups

  • Brand Image Research

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Brand Development & Product Screening

  • Audience Development Plan

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Staff Surveys

  • New Expert Information Product

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Visitor Survey

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Website Development

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Understanding Attrition

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Brand Development

  • International Satisfaction & Development

  • Prototype Evaluation

  • Engaging adults back into education

  • Cathedral Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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