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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Luxury In-store Display

  • Understanding Attrition

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • New Expert Information Product

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Mixed Media Advertising Analysis

  • Reader Satisfaction

  • Brand Development

  • Brand Image Research

  • Staff Surveys

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Engaging adults back into education

  • Sports Facility Survey

  • Marketing consultancy for direct insurance

  • Understanding Customer Pricing

  • Website Development

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Cathedral Visitor Survey

  • Strategic Brand Development

  • Loyalty Scheme

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Driving business growth

  • Global Advertising Campaign

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • Tourism Focus Groups

  • Housing Scheme Test

  • Public Consultation - Waste

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Audience Development Plan

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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