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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Affinities Partner

  • Sports Facility Survey

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Luxury In-store Display

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Brand Image Research

  • Revitalising Existing Brand

  • Public Consultation - Waste

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Trade-off Pricing Research

  • Strategic Brand Development

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Brand Development

  • New Expert Information Product

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Understanding Attrition

  • Engaging adults back into education

  • Product Development using Ethnography

  • Driving business growth

  • Help Desk Mystery Shopping

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • Compliance Mystery Shopping

  • Visitor Survey

  • Development of the Direct Offering

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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