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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Comms testing alongside NPD

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Engaging adults back into education

  • Luxury In-store Display

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Trade-off Pricing Research

  • Strategic Brand Development

  • Sports Facility Survey

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Website Development

  • Driving business growth

  • Understanding Attrition

  • Global Advertising Campaign

  • Reader Satisfaction

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • Brand Development

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Understanding the Sales Journey Experience from both sides

  • Loyalty Scheme

  • Revitalising Existing Brand

  • Understanding Customer Pricing

  • Developing marketing materials for new products

  • Visitor Survey

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Financial Brand Satisfaction Tracking

  • Tourism Focus Groups

  • Communication: New and existing financial products

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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