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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Competitor Mystery Shopping

  • Understanding Attrition

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Affinities Partner

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Audience Development Plan

  • Developing marketing materials for new products

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Brand Development

  • Plasterboard Packaging Research

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Driving business growth

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Revitalising Existing Brand

  • Staff Surveys

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • Broker Relationship Survey

  • New Expert Information Product

  • Strategic Brand Development

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Engaging adults back into education

  • Visitor Survey

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

  • Comms testing alongside NPD

  • Loyalty Scheme

  • Multi-national Usage & Attitude Survey

  • Website Development

  • Brand Image Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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