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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Brand Development

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Communication: New and existing financial products

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • Reader Satisfaction

  • International Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Website Development

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Engaging adults back into education

  • New Expert Information Product

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Understanding the Sales Journey Experience from both sides

  • Brand Image Research

  • Housing Scheme Test

  • Product Development using Ethnography

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Driving business growth

  • Prototype Evaluation

  • Affinities Partner

  • Public Consultation - Council Tax

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Development of the Direct Offering

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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