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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Strategic Brand Development

  • Broker Relationship Survey

  • Prototype Evaluation

  • Brand Development

  • Understanding Local Business Needs

  • New Expert Information Product

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Audience Development Plan

  • Cathedral Visitor Survey

  • Brand Development & Product Screening

  • Visitor Survey

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • Trade-off Pricing Research

  • Sports Facility Survey

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Revitalising Existing Brand

  • Marketing consultancy for direct insurance

  • Competitor Mystery Shopping

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Understanding Attrition

  • Staff Surveys

  • Development of the Direct Offering

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Plasterboard Packaging Research

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Global Advertising Campaign

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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