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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Audience Development Plan

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Website Development

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • Cathedral Visitor Survey

  • Satisfaction Survey (Housing)

  • Understanding Attrition

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Staff Surveys

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Brand Development

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Public Consultation - Waste

  • Affinities Partner

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Sports Facility Survey

  • New Expert Information Product

  • Visitor Survey

  • Brand Image Research

  • International Competitor Mystery Shopping

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Loyalty Scheme

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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