Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Engaging adults back into education

  • Staff Surveys

  • Strategic Brand Development

  • International Satisfaction & Development

  • Sports Facility Survey

  • Help Desk Mystery Shopping

  • Brand Image Research

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Driving business growth

  • International Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Audience Development Plan

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Affinities Partner

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Reader Satisfaction

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Development of the Direct Offering

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Understanding Attrition

  • Comms testing alongside NPD

  • Broker Relationship Survey

  • Visitor Survey

  • Global Advertising Campaign

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us