Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Trade-off Pricing Research

  • Housing Scheme Test

  • Brand Development

  • Strategic Brand Development

  • Loyalty Scheme

  • Product Development using Ethnography

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Website Development

  • Brand Development & Product Screening

  • Brand Image Research

  • Staff Surveys

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Understanding the use of Temporary Labour

  • Luxury In-store Display

  • Visitor Survey

  • Driving business growth

  • Satisfaction Survey (Housing)

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Affinities Partner

  • Reader Satisfaction

  • Prototype Evaluation

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • International Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Public Consultation - Waste

  • Financial Brand Satisfaction Tracking

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us