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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • New Expert Information Product

  • Brand Development

  • Loyalty Scheme

  • Comms testing alongside NPD

  • Audience Development Plan

  • Understanding Local Business Needs

  • Luxury In-store Display

  • Driving business growth

  • Marketing consultancy for direct insurance

  • Communication: New and existing financial products

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Engaging adults back into education

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Cathedral Visitor Survey

  • Brand Image Research

  • Affinities Partner

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Tourism Focus Groups

  • Reader Satisfaction

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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