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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Staff Surveys

  • International Competitor Mystery Shopping

  • Sports Facility Survey

  • Public Consultation - Council Tax

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • Communication: New and existing financial products

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Brand Development

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Cathedral Visitor Survey

  • Affinities Partner

  • Understanding Customer Pricing

  • Website Development

  • Audience Development Plan

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Product Development using Ethnography

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Brand Development & Product Screening

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Visitor Survey

  • New Expert Information Product

  • Engaging adults back into education

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Driving business growth

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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