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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Visitor Survey

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Understanding the use of Temporary Labour

  • Understanding the Sales Journey Experience from both sides

  • Reader Satisfaction

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Public Consultation - Waste

  • Brand Image Research

  • Trade-off Pricing Research

  • Driving business growth

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Understanding Attrition

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Website Development

  • Brand Development

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Luxury In-store Display

  • Product Development using Ethnography

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Staff Surveys

  • Tourism Focus Groups

  • New Expert Information Product

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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