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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Affinities Partner

  • Communication: New and existing financial products

  • Audience Development Plan

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • Visitor Survey

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Luxury In-store Display

  • Compliance Mystery Shopping

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Mixed Media Advertising Analysis

  • International Competitor Mystery Shopping

  • Brand Development

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Prototype Evaluation

  • Product Development using Ethnography

  • Financial Brand Satisfaction Tracking

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Understanding the Sales Journey Experience from both sides

  • Loyalty Scheme

  • Engaging adults back into education

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Plasterboard Packaging Research

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Brand Image Research

  • Staff Surveys

  • Website Development

  • Housing Scheme Test

  • Brand Development & Product Screening

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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