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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Affinities Partner

  • Understanding Local Business Needs

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Audience Development Plan

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Housing Scheme Test

  • Website Development

  • Staff Surveys

  • Brand Image Research

  • Plasterboard Packaging Research

  • Tourism Focus Groups

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Visitor Survey

  • Sports Facility Survey

  • Loyalty Scheme

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Driving business growth

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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