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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Visitor Survey

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Tourism Focus Groups

  • Developing marketing materials for new products

  • Audience Development Plan

  • Brand Development

  • Affinities Partner

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Staff Surveys

  • Product Development using Ethnography

  • Driving business growth

  • Trade-off Pricing Research

  • Understanding Attrition

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Sports Facility Survey

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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