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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • International Satisfaction & Development

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Website Development

  • Developing marketing materials for new products

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Global Advertising Campaign

  • Public Consultation - Council Tax

  • Understanding the use of Temporary Labour

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Broker Relationship Survey

  • Loyalty Scheme

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • Reader Satisfaction

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Visitor Survey

  • Affinities Partner

  • Development of the Direct Offering

  • Brand Development

  • Staff Surveys

  • Revitalising Existing Brand

  • Mixed Media Advertising Analysis

  • Driving business growth

  • Sports Facility Survey

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Understanding Customer Pricing

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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