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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Loyalty Scheme

  • Driving business growth

  • Communication: New and existing financial products

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Audience Development Plan

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Website Development

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Adult Home Care Tracking Product Development

  • Understanding Customer Pricing

  • Development of the Direct Offering

  • Service Delivery Mystery Shopping

  • Strategic Brand Development

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Affinities Partner

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Tourism Focus Groups

  • Revitalising Existing Brand

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Public Consultation - Waste

  • Public Consultation - Council Tax

  • Brand Development

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Engaging adults back into education

  • Brand Image Research

  • Brand Development & Product Screening

  • Housing Scheme Test

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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