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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Loyalty Scheme

  • Cathedral Visitor Survey

  • Brand Image Research

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Product Development using Ethnography

  • Affinities Partner

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Visitor Survey

  • Understanding Customer Pricing

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • Website Development

  • New Expert Information Product

  • Brand Development

  • Staff Surveys

  • Understanding Attrition

  • Audience Development Plan

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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