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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Loyalty Scheme

  • Engaging adults back into education

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Website Development

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Marketing consultancy for direct insurance

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Driving business growth

  • Visitor Survey

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Sports Facility Survey

  • Audience Development Plan

  • Service Delivery Mystery Shopping

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Brand Development

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Housing Scheme Test

  • Tourism Focus Groups

  • New Expert Information Product

  • Staff Surveys

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Affinities Partner

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Broker Relationship Survey

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Product Development using Ethnography

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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