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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • Comms testing alongside NPD

  • Sentencers' Satisfaction Survey

  • Driving business growth

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Brand Image Research

  • International Satisfaction & Development

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Tourism Focus Groups

  • Visitor Survey

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Website Development

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • Strategic Brand Development

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Staff Surveys

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Audience Development Plan

  • Brand Development

  • Marketing consultancy for direct insurance

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Communication: New and existing financial products

  • Benchmarking Mystery Shopping

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Product Development using Ethnography

  • Housing Scheme Test

  • Prototype Evaluation

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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