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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Driving business growth

  • Visitor Survey

  • Website Development

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Public Consultation - Council Tax

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Brand Development

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Strategic Brand Development

  • Housing Scheme Test

  • International Satisfaction & Development

  • Engaging adults back into education

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Brand Image Research

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Revitalising Existing Brand

  • Staff Surveys

  • International Competitor Mystery Shopping

  • Understanding Attrition

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Communication: New and existing financial products

  • Audience Development Plan

  • Development of the Direct Offering

  • Product Development using Ethnography

  • Affinities Partner

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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