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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Reader Satisfaction

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Brand Image Research

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Cathedral Visitor Survey

  • Public Consultation - Waste

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Brand Development

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Competitor Mystery Shopping

  • Visitor Survey

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Benchmarking Mystery Shopping

  • Development of the Direct Offering

  • Strategic Brand Development

  • Communication: New and existing financial products

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Adult Home Care Tracking Product Development

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • International Competitor Mystery Shopping

  • Driving business growth

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Affinities Partner

  • Sports Facility Survey

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Website Development

  • Broker Relationship Survey

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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