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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Global Advertising Campaign

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Development of the Direct Offering

  • Brand Development & Product Screening

  • Cathedral Visitor Survey

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Website Development

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Mixed Media Advertising Analysis

  • Loyalty Scheme

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Satisfaction Survey (Housing)

  • Competitor Mystery Shopping

  • Brand Image Research

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Brand Development

  • Engaging adults back into education

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Understanding Attrition

  • Strategic Brand Development

  • Housing Scheme Test

  • Communication: New and existing financial products

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Affinities Partner

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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