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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Brand Development

  • Luxury In-store Display

  • Strategic Brand Development

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • International Satisfaction & Development

  • Website Development

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Driving business growth

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Comms testing alongside NPD

  • Broker Relationship Survey

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Communication: New and existing financial products

  • Staff Surveys

  • Development of the Direct Offering

  • Understanding Attrition

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Competitor Mystery Shopping

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Prototype Evaluation

  • Public Consultation - Waste

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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