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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Loyalty Scheme

  • Brand Image Research

  • Public Consultation - Waste

  • Sports Facility Survey

  • Cathedral Visitor Survey

  • Affinities Partner

  • Website Development

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Benchmarking Mystery Shopping

  • International Satisfaction & Development

  • Global Advertising Campaign

  • Prototype Evaluation

  • Visitor Survey

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Brand Development

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Plasterboard Packaging Research

  • Satisfaction Survey (Housing)

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Communication: New and existing financial products

  • Audience Development Plan

  • Understanding Local Business Needs

  • New Expert Information Product

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Understanding Attrition

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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