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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Housing Scheme Test

  • Global Advertising Campaign

  • Loyalty Scheme

  • International Satisfaction & Development

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Staff Surveys

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Tourism Focus Groups

  • Understanding Attrition

  • Engaging adults back into education

  • Trade-off Pricing Research

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Multi-national Usage & Attitude Survey

  • Product Development using Ethnography

  • Affinities Partner

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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