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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Website Development

  • Staff Surveys

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Brand Image Research

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Global Advertising Campaign

  • Brand Development

  • Tourism Focus Groups

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Broker Relationship Survey

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Visitor Survey

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • New Expert Information Product

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Trade-off Pricing Research

  • Affinities Partner

  • Housing Scheme Test

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Loyalty Scheme

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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