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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Trade-off Pricing Research

  • Brand Development

  • Brand Development & Product Screening

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Compliance Mystery Shopping

  • Visitor Survey

  • International Satisfaction & Development

  • Understanding Attrition

  • Brand Image Research

  • Audience Development Plan

  • Understanding Local Business Needs

  • Driving business growth

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Staff Surveys

  • Understanding Customer Pricing

  • Cathedral Visitor Survey

  • Prototype Evaluation

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Affinities Partner

  • Loyalty Scheme

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Product Development using Ethnography

  • Understanding the use of Temporary Labour

  • Communication: New and existing financial products

  • Development of the Direct Offering

  • Developing marketing materials for new products

  • Adult Home Care Tracking Product Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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