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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Prototype Evaluation

  • Audience Development Plan

  • Broker Relationship Survey

  • Trade-off Pricing Research

  • Visitor Survey

  • Brand Development

  • Sports Facility Survey

  • Staff Surveys

  • Engaging adults back into education

  • Housing Scheme Test

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Revitalising Existing Brand

  • Driving business growth

  • Communication: New and existing financial products

  • Affinities Partner

  • Luxury In-store Display

  • Loyalty Scheme

  • Understanding Attrition

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Development of the Direct Offering

  • Marketing consultancy for direct insurance

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Compliance Mystery Shopping

  • Website Development

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Tourism Focus Groups

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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