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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Public Consultation - Council Tax

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • Brand Development

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Website Development

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Audience Development Plan

  • Understanding the use of Temporary Labour

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Loyalty Scheme

  • Strategic Brand Development

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Understanding Attrition

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Reader Satisfaction

  • Product Development using Ethnography

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Affinities Partner

  • Financial Brand Satisfaction Tracking

  • Trade-off Pricing Research

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Plasterboard Packaging Research

  • Staff Surveys

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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