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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Waste

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Broker Relationship Survey

  • Strategic Brand Development

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • Brand Image Research

  • Trade-off Pricing Research

  • Affinities Partner

  • Plasterboard Packaging Research

  • Development of the Direct Offering

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Staff Surveys

  • Tourism Focus Groups

  • Understanding Attrition

  • Communication: New and existing financial products

  • Website Development

  • Driving business growth

  • Reader Satisfaction

  • Visitor Survey

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Brand Development

  • International Satisfaction & Development

  • Prototype Evaluation

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Competitor Mystery Shopping

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Financial Brand Satisfaction Tracking

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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