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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Visitor Survey

  • Prototype Evaluation

  • Reader Satisfaction

  • International Satisfaction & Development

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Driving business growth

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • New Expert Information Product

  • Compliance Mystery Shopping

  • Understanding Attrition

  • Revitalising Existing Brand

  • Competitor Mystery Shopping

  • Website Development

  • Marketing consultancy for direct insurance

  • Staff Surveys

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Development of the Direct Offering

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Comms testing alongside NPD

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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