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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Marketing consultancy for direct insurance

  • Staff Surveys

  • Help Desk Mystery Shopping

  • Driving business growth

  • Website Development

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Sports Facility Survey

  • Affinities Partner

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Engaging adults back into education

  • Visitor Survey

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • Prototype Evaluation

  • Housing Scheme Test

  • Audience Development Plan

  • Tourism Focus Groups

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Luxury In-store Display

  • Global Advertising Campaign

  • New Expert Information Product

  • Brand Development

  • Trade-off Pricing Research

  • Brand Image Research

  • Understanding Customer Pricing

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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