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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Affinities Partner

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • Brand Image Research

  • Reader Satisfaction

  • Brand Development

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • Driving business growth

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Prototype Evaluation

  • Revitalising Existing Brand

  • Visitor Survey

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Public Consultation - Waste

  • Staff Surveys

  • Benchmarking Mystery Shopping

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Audience Development Plan

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Website Development

  • Understanding the Sales Journey Experience from both sides

  • Marketing consultancy for direct insurance

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Loyalty Scheme

  • Plasterboard Packaging Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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