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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Visitor Survey

  • Luxury In-store Display

  • Public Consultation - Council Tax

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • International Satisfaction & Development

  • Comms testing alongside NPD

  • Sports Facility Survey

  • Development of the Direct Offering

  • Staff Surveys

  • Audience Development Plan

  • Website Development

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Affinities Partner

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Strategic Brand Development

  • Service Delivery Mystery Shopping

  • Loyalty Scheme

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Driving business growth

  • Brand Development & Product Screening

  • Product Development using Ethnography

  • Cathedral Visitor Survey

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Broker Relationship Survey

  • Housing Scheme Test

  • International Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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