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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Affinities Partner

  • Understanding Local Business Needs

  • New Expert Information Product

  • Luxury In-store Display

  • Reader Satisfaction

  • Sports Facility Survey

  • Public Consultation - Waste

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Development of the Direct Offering

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Trade-off Pricing Research

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Visitor Survey

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • Prototype Evaluation

  • Loyalty Scheme

  • Plasterboard Packaging Research

  • Staff Surveys

  • Brand Development

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Product Development using Ethnography

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • Website Development

  • Benchmarking Mystery Shopping

  • Brand Image Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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