Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Affinities Partner

  • New Expert Information Product

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Global Advertising Campaign

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Driving business growth

  • Multi-national Usage & Attitude Survey

  • Loyalty Scheme

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • Audience Development Plan

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Cathedral Visitor Survey

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Brand Development

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Understanding Attrition

  • Brand Image Research

  • Website Development

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Understanding the use of Temporary Labour

  • Product Development using Ethnography

  • Engaging adults back into education

  • Prototype Evaluation

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us