Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Strategic Brand Development

  • Luxury In-store Display

  • Brand Image Research

  • Brand Development & Product Screening

  • Driving business growth

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Public Consultation - Waste

  • Mixed Media Advertising Analysis

  • Multi-national Usage & Attitude Survey

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Comms testing alongside NPD

  • Audience Development Plan

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Staff Surveys

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Affinities Partner

  • Revitalising Existing Brand

  • Tourism Focus Groups

  • Developing marketing materials for new products

  • Loyalty Scheme

  • Engaging adults back into education

  • New Expert Information Product

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Website Development

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us