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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Financial Brand Satisfaction Tracking

  • Reader Satisfaction

  • Website Development

  • Visitor Survey

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Satisfaction Survey (Housing)

  • Brand Development

  • Driving business growth

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Understanding Customer Pricing

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Development of the Direct Offering

  • Global Advertising Campaign

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Engaging adults back into education

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Sports Facility Survey

  • Product Development using Ethnography

  • International Competitor Mystery Shopping

  • Prototype Evaluation

  • New Expert Information Product

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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