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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Marketing consultancy for direct insurance

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Housing Scheme Test

  • Affinities Partner

  • Plasterboard Packaging Research

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Loyalty Scheme

  • Brand Development

  • Driving business growth

  • Public Consultation - Council Tax

  • Brand Image Research

  • Developing marketing materials for new products

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Audience Development Plan

  • Development of the Direct Offering

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Competitor Mystery Shopping

  • Visitor Survey

  • Staff Surveys

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • Brand Development & Product Screening

  • Website Development

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Strategic Brand Development

  • Prototype Evaluation

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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