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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Revitalising Existing Brand

  • Staff Surveys

  • International Satisfaction & Development

  • Sports Facility Survey

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Audience Development Plan

  • Public Consultation - Waste

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Driving business growth

  • Satisfaction Survey (Housing)

  • Communication: New and existing financial products

  • Loyalty Scheme

  • Website Development

  • Public Consultation - Council Tax

  • Brand Image Research

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Help Desk Mystery Shopping

  • Compliance Mystery Shopping

  • Service Delivery Mystery Shopping

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Prototype Evaluation

  • Trade-off Pricing Research

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Comms testing alongside NPD

  • New Expert Information Product

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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