Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Strategic Brand Development

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Driving business growth

  • Development of the Direct Offering

  • Engaging adults back into education

  • Audience Development Plan

  • Understanding Customer Pricing

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Prototype Evaluation

  • Website Development

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • International Satisfaction & Development

  • Affinities Partner

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Service Delivery Mystery Shopping

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Understanding the use of Temporary Labour

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • New Expert Information Product

  • Compliance Mystery Shopping

  • Luxury In-store Display

  • Brand Development

  • Staff Surveys

  • Reader Satisfaction

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • Loyalty Scheme

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us