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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Engaging adults back into education

  • Strategic Brand Development

  • Tourism Focus Groups

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Sports Facility Survey

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • International Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Communication: New and existing financial products

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Audience Development Plan

  • Staff Surveys

  • Compliance Mystery Shopping

  • Affinities Partner

  • Luxury In-store Display

  • Understanding Attrition

  • Website Development

  • Understanding Local Business Needs

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Driving business growth

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Global Advertising Campaign

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Visitor Survey

  • Financial Brand Satisfaction Tracking

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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