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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • Audience Development Plan

  • Affinities Partner

  • Website Development

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Brand Image Research

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Brand Development

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • International Satisfaction & Development

  • Communication: New and existing financial products

  • Mixed Media Advertising Analysis

  • Sports Facility Survey

  • Product Development using Ethnography

  • Driving business growth

  • Strategic Brand Development

  • Engaging adults back into education

  • Development of the Direct Offering

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • Reader Satisfaction

  • Understanding Attrition

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • Staff Surveys

  • Understanding Local Business Needs

  • Prototype Evaluation

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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