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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Visitor Survey

  • International Satisfaction & Development

  • Staff Surveys

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Brand Development & Product Screening

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Adult Home Care Tracking Product Development

  • Affinities Partner

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Brand Development

  • Reader Satisfaction

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • New Expert Information Product

  • Luxury In-store Display

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Understanding Attrition

  • Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Driving business growth

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Brand Image Research

  • Multi-national Usage & Attitude Survey

  • Website Development

  • Audience Development Plan

  • Strategic Brand Development

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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