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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Staff Surveys

  • Prototype Evaluation

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Affinities Partner

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • Brand Development & Product Screening

  • Housing Scheme Test

  • Engaging adults back into education

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • New Expert Information Product

  • Understanding Attrition

  • Tourism Focus Groups

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Website Development

  • Driving business growth

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Benchmarking Mystery Shopping

  • Satisfaction Survey (Housing)

  • International Competitor Mystery Shopping

  • Brand Development

  • Understanding the use of Temporary Labour

  • Broker Relationship Survey

  • Reader Satisfaction

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Brand Image Research

  • Public Consultation - Waste

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • International Satisfaction & Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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