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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Driving business growth

  • Public Consultation - Waste

  • Staff Surveys

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • International Satisfaction & Development

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Sentencers' Satisfaction Survey

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • New Expert Information Product

  • Engaging adults back into education

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Brand Development

  • Brand Image Research

  • Audience Development Plan

  • Comms testing alongside NPD

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Plasterboard Packaging Research

  • Luxury In-store Display

  • Affinities Partner

  • Brand Development & Product Screening

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Loyalty Scheme

  • Visitor Survey

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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