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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Image Research

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Developing marketing materials for new products

  • Affinities Partner

  • Understanding Attrition

  • Understanding Local Business Needs

  • Staff Surveys

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • New Expert Information Product

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • Audience Development Plan

  • Sports Facility Survey

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Engaging adults back into education

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Representative panel building

  • Cathedral Visitor Survey

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Trade-off Pricing Research

  • Housing Scheme Test

  • Brand Development

  • Public Consultation - Waste

  • Development of the Direct Offering

  • Plasterboard Packaging Research

  • Visitor Survey

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Strategic Brand Development

  • International Satisfaction & Development

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Global Advertising Campaign

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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