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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Developing marketing materials for new products

  • Brand Development

  • Broker Relationship Survey

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Cathedral Visitor Survey

  • Luxury In-store Display

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Website Development

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Affinities Partner

  • Strategic Brand Development

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Engaging adults back into education

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Tourism Focus Groups

  • Audience Development Plan

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Financial Brand Satisfaction Tracking

  • New Expert Information Product

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • Comms testing alongside NPD

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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