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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • Understanding the Sales Journey Experience from both sides

  • Loyalty Scheme

  • Engaging adults back into education

  • Comms testing alongside NPD

  • New Expert Information Product

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Visitor Survey

  • Trade-off Pricing Research

  • Website Development

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • Prototype Evaluation

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Luxury In-store Display

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Public Consultation - Waste

  • Strategic Brand Development

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Developing marketing materials for new products

  • Brand Development

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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