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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Financial Brand Satisfaction Tracking

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Audience Development Plan

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • Website Development

  • Strategic Brand Development

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Brand Image Research

  • Driving business growth

  • New Expert Information Product

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

  • Brand Development

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Broker Relationship Survey

  • Luxury In-store Display

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Affinities Partner

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Service Delivery Mystery Shopping

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Product Development using Ethnography

  • Understanding Attrition

  • Communication: New and existing financial products

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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