Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Strategic Brand Development

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Loyalty Scheme

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Public Consultation - Council Tax

  • Visitor Survey

  • Tourism Focus Groups

  • Developing marketing materials for new products

  • Marketing consultancy for direct insurance

  • Website Development

  • Competitor Mystery Shopping

  • Understanding Attrition

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • Housing Scheme Test

  • Driving business growth

  • Broker Relationship Survey

  • Communication: New and existing financial products

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Affinities Partner

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • International Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • Product Development using Ethnography

  • Engaging adults back into education

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Reader Satisfaction

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us