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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Product Development using Ethnography

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Competitor Mystery Shopping

  • Driving business growth

  • Tourism Focus Groups

  • Satisfaction Survey (Housing)

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Multi-national Usage & Attitude Survey

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Visitor Survey

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Luxury In-store Display

  • Understanding the Sales Journey Experience from both sides

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Communication: New and existing financial products

  • Brand Development

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Sports Facility Survey

  • Understanding Attrition

  • New Expert Information Product

  • Loyalty Scheme

  • Broker Relationship Survey

  • Brand Image Research

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Affinities Partner

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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