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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Marketing consultancy for direct insurance

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Staff Surveys

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Understanding Local Business Needs

  • Brand Development

  • Public Consultation - Waste

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Brand Image Research

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Strategic Brand Development

  • New Expert Information Product

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Visitor Survey

  • Tourism Focus Groups

  • Prototype Evaluation

  • Affinities Partner

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Sports Facility Survey

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Communication: New and existing financial products

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Driving business growth

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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