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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Understanding the use of Temporary Labour

  • Website Development

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Tourism Focus Groups

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Comms testing alongside NPD

  • Driving business growth

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Visitor Survey

  • Prototype Evaluation

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Staff Surveys

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Broker Relationship Survey

  • Strategic Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • New Expert Information Product

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Public Consultation - Council Tax

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Brand Image Research

  • Audience Development Plan

  • Affinities Partner

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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