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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Engaging adults back into education

  • Understanding the use of Temporary Labour

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Staff Surveys

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Mixed Media Advertising Analysis

  • Brand Image Research

  • Brand Development & Product Screening

  • New Expert Information Product

  • Visitor Survey

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Reader Satisfaction

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Website Development

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Housing Scheme Test

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Affinities Partner

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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