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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Website Development

  • Prototype Evaluation

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Loyalty Scheme

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Luxury In-store Display

  • Driving business growth

  • Staff Surveys

  • Understanding Attrition

  • Affinities Partner

  • New Expert Information Product

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Development of the Direct Offering

  • Housing Scheme Test

  • Public Consultation - Waste

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Tourism Focus Groups

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Brand Development

  • Strategic Brand Development

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Engaging adults back into education

  • Help Desk Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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