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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Reader Satisfaction

  • Strategic Brand Development

  • Housing Scheme Test

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Driving business growth

  • Website Development

  • Cathedral Visitor Survey

  • International Satisfaction & Development

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Public Consultation - Council Tax

  • Marketing consultancy for direct insurance

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Brand Development

  • Audience Development Plan

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Understanding Local Business Needs

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Brand Image Research

  • Loyalty Scheme

  • Plasterboard Packaging Research

  • Global Advertising Campaign

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Visitor Survey

  • Broker Relationship Survey

  • Understanding the use of Temporary Labour

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Revitalising Existing Brand

  • Affinities Partner

  • International Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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