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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Customer Pricing

  • Affinities Partner

  • Reader Satisfaction

  • Development of the Direct Offering

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • Visitor Survey

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Understanding Attrition

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Audience Development Plan

  • Housing Scheme Test

  • Tourism Focus Groups

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Loyalty Scheme

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Council Tax

  • Website Development

  • Sports Facility Survey

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • Brand Development

  • Product Development using Ethnography

  • Staff Surveys

  • Cathedral Visitor Survey

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Brand Image Research

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • Global Advertising Campaign

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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