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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • Audience Development Plan

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Brand Image Research

  • Strategic Brand Development

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Affinities Partner

  • Understanding Attrition

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Housing Scheme Test

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Staff Surveys

  • Revitalising Existing Brand

  • Development of the Direct Offering

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Public Consultation - Waste

  • Developing marketing materials for new products

  • Trade-off Pricing Research

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Understanding Local Business Needs

  • Brand Development

  • Website Development

  • Prototype Evaluation

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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