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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Strategic Brand Development

  • Sports Facility Survey

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Reader Satisfaction

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Prototype Evaluation

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Audience Development Plan

  • Public Consultation - Council Tax

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Understanding Customer Pricing

  • Understanding Attrition

  • Affinities Partner

  • Developing marketing materials for new products

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Brand Image Research

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • Brand Development

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Driving business growth

  • Loyalty Scheme

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Compliance Mystery Shopping

  • Staff Surveys

  • Comms testing alongside NPD

  • Website Development

  • Plasterboard Packaging Research

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Housing Scheme Test

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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