Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Housing Scheme Test

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Development of the Direct Offering

  • Financial Brand Satisfaction Tracking

  • Tourism Focus Groups

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • Comms testing alongside NPD

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • Reader Satisfaction

  • Communication: New and existing financial products

  • New Expert Information Product

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Loyalty Scheme

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Staff Surveys

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Strategic Brand Development

  • Revitalising Existing Brand

  • Understanding Local Business Needs

  • Sports Facility Survey

  • Brand Development

  • Website Development

  • Visitor Survey

  • International Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Audience Development Plan

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Affinities Partner

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us