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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Brand Image Research

  • Website Development

  • Brand Development & Product Screening

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Understanding Customer Pricing

  • Revitalising Existing Brand

  • Loyalty Scheme

  • Global Advertising Campaign

  • Affinities Partner

  • Understanding Attrition

  • International Satisfaction & Development

  • Staff Surveys

  • Compliance Mystery Shopping

  • Benchmarking Mystery Shopping

  • Broker Relationship Survey

  • Cathedral Visitor Survey

  • Prototype Evaluation

  • Brand Development

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • New Expert Information Product

  • International Competitor Mystery Shopping

  • Housing Scheme Test

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Trade-off Pricing Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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