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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

  • Reader Satisfaction

  • Strategic Brand Development

  • Communication: New and existing financial products

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Prototype Evaluation

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Brand Development & Product Screening

  • Sentencers' Satisfaction Survey

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

  • Affinities Partner

  • Comms testing alongside NPD

  • New Expert Information Product

  • Plasterboard Packaging Research

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Visitor Survey

  • Luxury In-store Display

  • Driving business growth

  • Sports Facility Survey

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Engaging adults back into education

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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