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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Product Development using Ethnography

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Luxury In-store Display

  • Strategic Brand Development

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • New Expert Information Product

  • Staff Surveys

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • International Competitor Mystery Shopping

  • Visitor Survey

  • Understanding Customer Pricing

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Brand Development

  • Reader Satisfaction

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Development of the Direct Offering

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Website Development

  • Audience Development Plan

  • Understanding the Sales Journey Experience from both sides

  • Broker Relationship Survey

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Engaging adults back into education

  • Affinities Partner

  • Understanding Attrition

  • Public Consultation - Waste

  • Financial Brand Satisfaction Tracking

  • Driving business growth

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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