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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Prototype Evaluation

  • Developing marketing materials for new products

  • Adult Home Care Tracking Product Development

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Driving business growth

  • International Satisfaction & Development

  • Website Development

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Brand Development

  • Audience Development Plan

  • Engaging adults back into education

  • Public Consultation - Waste

  • Sports Facility Survey

  • Affinities Partner

  • Understanding Local Business Needs

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Multi-national Usage & Attitude Survey

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • Understanding Attrition

  • Broker Relationship Survey

  • New Expert Information Product

  • Competitor Mystery Shopping

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Development of the Direct Offering

  • Reader Satisfaction

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Plasterboard Packaging Research

  • Visitor Survey

  • Housing Scheme Test

  • Global Advertising Campaign

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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