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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Adult Home Care Tracking Product Development

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • Development of the Direct Offering

  • Loyalty Scheme

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Tourism Focus Groups

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Driving business growth

  • Competitor Mystery Shopping

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Understanding Attrition

  • Product Development using Ethnography

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Sports Facility Survey

  • Brand Development

  • Understanding Local Business Needs

  • Staff Surveys

  • Visitor Survey

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Communication: New and existing financial products

  • New Expert Information Product

  • Prototype Evaluation

  • Website Development

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Luxury In-store Display

  • International Satisfaction & Development

  • Audience Development Plan

  • Comms testing alongside NPD

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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