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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Website Development

  • Tourism Focus Groups

  • Understanding Customer Pricing

  • Development of the Direct Offering

  • Affinities Partner

  • Cathedral Visitor Survey

  • Sports Facility Survey

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Strategic Brand Development

  • Prototype Evaluation

  • Understanding the use of Temporary Labour

  • Brand Development

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Understanding Attrition

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Loyalty Scheme

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Reader Satisfaction

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Revitalising Existing Brand

  • Brand Image Research

  • Visitor Survey

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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