Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • Website Development

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Visitor Survey

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Comms testing alongside NPD

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Global Advertising Campaign

  • Luxury In-store Display

  • Compliance Mystery Shopping

  • Understanding Attrition

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Engaging adults back into education

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Public Consultation - Council Tax

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Brand Development

  • Staff Surveys

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Brand Image Research

  • Driving business growth

  • Tourism Focus Groups

  • Developing marketing materials for new products

  • New Expert Information Product

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us