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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Development of the Direct Offering

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Broker Relationship Survey

  • Luxury In-store Display

  • Brand Image Research

  • New Expert Information Product

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Revitalising Existing Brand

  • Website Development

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Understanding Attrition

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • Engaging adults back into education

  • Driving business growth

  • Brand Development

  • Adult Home Care Tracking Product Development

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Brand Development & Product Screening

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Affinities Partner

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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