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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Strategic Brand Development

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • Developing marketing materials for new products

  • New Expert Information Product

  • Product Development using Ethnography

  • Audience Development Plan

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Driving business growth

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Understanding the Sales Journey Experience from both sides

  • Broker Relationship Survey

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Development of the Direct Offering

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Visitor Survey

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Website Development

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Brand Development

  • International Satisfaction & Development

  • Comms testing alongside NPD

  • Brand Image Research

  • Public Consultation - Council Tax

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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