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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Prototype Evaluation

  • New Expert Information Product

  • Sports Facility Survey

  • Driving business growth

  • Tourism Focus Groups

  • Engaging adults back into education

  • Audience Development Plan

  • Brand Development

  • Understanding Local Business Needs

  • Strategic Brand Development

  • Loyalty Scheme

  • Broker Relationship Survey

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Council Tax

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Staff Surveys

  • Compliance Mystery Shopping

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • Understanding Attrition

  • Brand Image Research

  • Luxury In-store Display

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Affinities Partner

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Visitor Survey

  • Website Development

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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