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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Global Advertising Campaign

  • Reader Satisfaction

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Visitor Survey

  • Brand Image Research

  • New Expert Information Product

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Developing marketing materials for new products

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Mixed Media Advertising Analysis

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Comms testing alongside NPD

  • Engaging adults back into education

  • Loyalty Scheme

  • International Satisfaction & Development

  • Luxury In-store Display

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Public Consultation - Waste

  • Compliance Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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