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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Council Tax

  • Website Development

  • Loyalty Scheme

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Trade-off Pricing Research

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Brand Image Research

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • Competitor Mystery Shopping

  • Driving business growth

  • Public Consultation - Waste

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Strategic Brand Development

  • Housing Scheme Test

  • Engaging adults back into education

  • Understanding Local Business Needs

  • New Expert Information Product

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Developing marketing materials for new products

  • Prototype Evaluation

  • Visitor Survey

  • Luxury In-store Display

  • Broker Relationship Survey

  • Adult Home Care Tracking Product Development

  • Staff Surveys

  • Brand Development

  • Communication: New and existing financial products

  • Benchmarking Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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