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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Developing marketing materials for new products

  • Benchmarking Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Product Development using Ethnography

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Public Consultation - Waste

  • International Satisfaction & Development

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Prototype Evaluation

  • Brand Development

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Global Advertising Campaign

  • Audience Development Plan

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Broker Relationship Survey

  • Staff Surveys

  • Website Development

  • Sports Facility Survey

  • Tourism Focus Groups

  • Trade-off Pricing Research

  • New Expert Information Product

  • Communication: New and existing financial products

  • Compliance Mystery Shopping

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Understanding the Sales Journey Experience from both sides

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Visitor Survey

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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