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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Sports Facility Survey

  • Tourism Focus Groups

  • Brand Image Research

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Luxury In-store Display

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • Brand Development

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Reader Satisfaction

  • Strategic Brand Development

  • Engaging adults back into education

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Brand Development & Product Screening

  • Help Desk Mystery Shopping

  • Website Development

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Driving business growth

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Council Tax

  • Audience Development Plan

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Understanding Attrition

  • Affinities Partner

  • Comms testing alongside NPD

  • Visitor Survey

  • Product Development using Ethnography

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Prototype Evaluation

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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