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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Website Development

  • International Competitor Mystery Shopping

  • Reader Satisfaction

  • New Expert Information Product

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Audience Development Plan

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Compliance Mystery Shopping

  • Affinities Partner

  • Development of the Direct Offering

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • International Satisfaction & Development

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Visitor Survey

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Engaging adults back into education

  • Driving business growth

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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