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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Marketing consultancy for direct insurance

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Engaging adults back into education

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Development of the Direct Offering

  • Affinities Partner

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Developing marketing materials for new products

  • Website Development

  • Staff Surveys

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Product Development using Ethnography

  • Reader Satisfaction

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Understanding Customer Pricing

  • Visitor Survey

  • Prototype Evaluation

  • Comms testing alongside NPD

  • Understanding Attrition

  • Sports Facility Survey

  • New Expert Information Product

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Strategic Brand Development

  • Brand Development

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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