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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Tourism Focus Groups

  • Loyalty Scheme

  • Reader Satisfaction

  • Understanding Local Business Needs

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Website Development

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Public Consultation - Council Tax

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • International Satisfaction & Development

  • Strategic Brand Development

  • Staff Surveys

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • New Expert Information Product

  • Audience Development Plan

  • Product Development using Ethnography

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Brand Image Research

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Revitalising Existing Brand

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Brand Development

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • International Competitor Mystery Shopping

  • Driving business growth

  • Communication: New and existing financial products

  • Broker Relationship Survey

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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