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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Development of the Direct Offering

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Housing Scheme Test

  • Communication: New and existing financial products

  • Audience Development Plan

  • Website Development

  • International Competitor Mystery Shopping

  • Brand Development

  • Tourism Focus Groups

  • Affinities Partner

  • Sports Facility Survey

  • Public Consultation - Waste

  • Staff Surveys

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Understanding Customer Pricing

  • Mixed Media Advertising Analysis

  • Cathedral Visitor Survey

  • Understanding Attrition

  • New Expert Information Product

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Engaging adults back into education

  • Loyalty Scheme

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Brand Image Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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