Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Driving business growth

  • Audience Development Plan

  • Development of the Direct Offering

  • Developing marketing materials for new products

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Marketing consultancy for direct insurance

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Mixed Media Advertising Analysis

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Sports Facility Survey

  • Staff Surveys

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • Understanding Customer Pricing

  • Understanding Attrition

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Satisfaction Survey (Housing)

  • Visitor Survey

  • Reader Satisfaction

  • Engaging adults back into education

  • Brand Image Research

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Affinities Partner

  • New Expert Information Product

  • Global Advertising Campaign

  • Brand Development

  • Benchmarking Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Representative panel building

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us