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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Audience Development Plan

  • Loyalty Scheme

  • Global Advertising Campaign

  • Staff Surveys

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Brand Development

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Strategic Brand Development

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Product Development using Ethnography

  • Financial Brand Satisfaction Tracking

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Sentencers' Satisfaction Survey

  • Compliance Mystery Shopping

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Sports Facility Survey

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Competitor Mystery Shopping

  • Understanding Attrition

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Understanding Customer Pricing

  • Prototype Evaluation

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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