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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Luxury In-store Display

  • Engaging adults back into education

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Affinities Partner

  • Reader Satisfaction

  • Staff Surveys

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Brand Development

  • Public Consultation - Waste

  • Development of the Direct Offering

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Help Desk Mystery Shopping

  • Tourism Focus Groups

  • Adult Home Care Tracking Product Development

  • Website Development

  • Sports Facility Survey

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • Visitor Survey

  • Plasterboard Packaging Research

  • Understanding Attrition

  • Comms testing alongside NPD

  • Communication: New and existing financial products

  • Brand Image Research

  • Driving business growth

  • Cathedral Visitor Survey

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Revitalising Existing Brand

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • Developing marketing materials for new products

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Global Advertising Campaign

  • Strategic Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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