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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Public Consultation - Council Tax

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Public Consultation - Waste

  • Prototype Evaluation

  • Website Development

  • Engaging adults back into education

  • Broker Relationship Survey

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • International Satisfaction & Development

  • Visitor Survey

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • Brand Image Research

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Brand Development

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Driving business growth

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Loyalty Scheme

  • Comms testing alongside NPD

  • Affinities Partner

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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