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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Development of the Direct Offering

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • Satisfaction Survey (Housing)

  • Website Development

  • Understanding Attrition

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Driving business growth

  • Visitor Survey

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Public Consultation - Waste

  • Prototype Evaluation

  • Communication: New and existing financial products

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Understanding the use of Temporary Labour

  • Luxury In-store Display

  • Strategic Brand Development

  • Affinities Partner

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • New Expert Information Product

  • Staff Surveys

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Brand Development

  • Understanding Local Business Needs

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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