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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Audience Development Plan

  • Brand Development

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Broker Relationship Survey

  • Reader Satisfaction

  • Understanding Attrition

  • Prototype Evaluation

  • Brand Image Research

  • Website Development

  • Trade-off Pricing Research

  • International Competitor Mystery Shopping

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Affinities Partner

  • Housing Scheme Test

  • Driving business growth

  • Revitalising Existing Brand

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Sports Facility Survey

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Product Development using Ethnography

  • Satisfaction Survey (Housing)

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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