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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • Understanding Attrition

  • Housing Scheme Test

  • Affinities Partner

  • Trade-off Pricing Research

  • Driving business growth

  • Tourism Focus Groups

  • Engaging adults back into education

  • New Expert Information Product

  • Development of the Direct Offering

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Staff Surveys

  • Sports Facility Survey

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Global Advertising Campaign

  • Brand Image Research

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Website Development

  • Loyalty Scheme

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Reader Satisfaction

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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