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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Housing Scheme Test

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Driving business growth

  • Loyalty Scheme

  • Product Development using Ethnography

  • Help Desk Mystery Shopping

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • Visitor Survey

  • Brand Image Research

  • Brand Development & Product Screening

  • Luxury In-store Display

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Website Development

  • Affinities Partner

  • Tourism Focus Groups

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • Brand Development

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Trade-off Pricing Research

  • Development of the Direct Offering

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Staff Surveys

  • Prototype Evaluation

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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