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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Satisfaction Survey (Housing)

  • Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Revitalising Existing Brand

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Website Development

  • Comms testing alongside NPD

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Trade-off Pricing Research

  • Understanding Attrition

  • Global Advertising Campaign

  • International Satisfaction & Development

  • Affinities Partner

  • Strategic Brand Development

  • Brand Image Research

  • Driving business growth

  • Visitor Survey

  • Prototype Evaluation

  • Tourism Focus Groups

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Brand Development

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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