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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Affinities Partner

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Public Consultation - Council Tax

  • Staff Surveys

  • Audience Development Plan

  • New Expert Information Product

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • International Satisfaction & Development

  • Sentencers' Satisfaction Survey

  • Understanding the Sales Journey Experience from both sides

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Website Development

  • Understanding Attrition

  • Brand Development

  • Tourism Focus Groups

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Driving business growth

  • Comms testing alongside NPD

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Luxury In-store Display

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Development of the Direct Offering

  • Visitor Survey

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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