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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Housing Scheme Test

  • Understanding Attrition

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Development of the Direct Offering

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • Staff Surveys

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Brand Image Research

  • Understanding Customer Pricing

  • Audience Development Plan

  • Driving business growth

  • Sports Facility Survey

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Cathedral Visitor Survey

  • Brand Development

  • Tourism Focus Groups

  • Website Development

  • New Expert Information Product

  • Reader Satisfaction

  • Affinities Partner

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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