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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Sports Facility Survey

  • International Satisfaction & Development

  • Affinities Partner

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Tourism Focus Groups

  • Strategic Brand Development

  • Loyalty Scheme

  • Staff Surveys

  • Driving business growth

  • Brand Image Research

  • Compliance Mystery Shopping

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Brand Development

  • Service Delivery Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Trade-off Pricing Research

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Visitor Survey

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Luxury In-store Display

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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