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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Cathedral Visitor Survey

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Public Consultation - Waste

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Understanding Attrition

  • Visitor Survey

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • International Satisfaction & Development

  • Brand Image Research

  • Strategic Brand Development

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Driving business growth

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Prototype Evaluation

  • Loyalty Scheme

  • Global Advertising Campaign

  • Website Development

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Developing marketing materials for new products

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • New Expert Information Product

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Marketing consultancy for direct insurance

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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