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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Revitalising Existing Brand

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • New Expert Information Product

  • Global Advertising Campaign

  • Public Consultation - Waste

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Brand Image Research

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Website Development

  • International Competitor Mystery Shopping

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Visitor Survey

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Driving business growth

  • Public Consultation - Council Tax

  • Staff Surveys

  • Brand Development

  • International Satisfaction & Development

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Prototype Evaluation

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Development of the Direct Offering

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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