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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Plasterboard Packaging Research

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Public Consultation - Waste

  • Sports Facility Survey

  • Luxury In-store Display

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Understanding Attrition

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Prototype Evaluation

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Help Desk Mystery Shopping

  • Development of the Direct Offering

  • Audience Development Plan

  • Revitalising Existing Brand

  • Understanding Customer Pricing

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Website Development

  • Staff Surveys

  • International Satisfaction & Development

  • Visitor Survey

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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