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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Website Development

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • Public Consultation - Waste

  • Help Desk Mystery Shopping

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Understanding Attrition

  • Public Consultation - Council Tax

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Plasterboard Packaging Research

  • Driving business growth

  • Comms testing alongside NPD

  • Product Development using Ethnography

  • Broker Relationship Survey

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Audience Development Plan

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Tourism Focus Groups

  • Brand Image Research

  • Engaging adults back into education

  • Development of the Direct Offering

  • Housing Scheme Test

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Brand Development

  • New Expert Information Product

  • Sports Facility Survey

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Staff Surveys

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Benchmarking Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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