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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Global Advertising Campaign

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • Understanding Attrition

  • Housing Scheme Test

  • Brand Development

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Public Consultation - Waste

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Luxury In-store Display

  • Loyalty Scheme

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Product Development using Ethnography

  • Development of the Direct Offering

  • Brand Development & Product Screening

  • Sports Facility Survey

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Prototype Evaluation

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Revitalising Existing Brand

  • Website Development

  • Visitor Survey

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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