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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Cathedral Visitor Survey

  • Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Broker Relationship Survey

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • Audience Development Plan

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Compliance Mystery Shopping

  • Driving business growth

  • Plasterboard Packaging Research

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Brand Image Research

  • Understanding Local Business Needs

  • New Expert Information Product

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

  • Website Development

  • Adult Home Care Tracking Product Development

  • Tourism Focus Groups

  • Understanding Attrition

  • Development of the Direct Offering

  • Luxury In-store Display

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Reader Satisfaction

  • Staff Surveys

  • Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Housing Scheme Test

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Product Development using Ethnography

  • International Competitor Mystery Shopping

  • Engaging adults back into education

  • Affinities Partner

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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