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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Reader Satisfaction

  • Brand Development & Product Screening

  • New Expert Information Product

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Revitalising Existing Brand

  • Sports Facility Survey

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Global Advertising Campaign

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Website Development

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • International Satisfaction & Development

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Plasterboard Packaging Research

  • Engaging adults back into education

  • Brand Development

  • Compliance Mystery Shopping

  • Loyalty Scheme

  • Staff Surveys

  • Public Consultation - Council Tax

  • Driving business growth

  • Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Luxury In-store Display

  • Prototype Evaluation

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Audience Development Plan

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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