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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Developing marketing materials for new products

  • Multi-national Usage & Attitude Survey

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Brand Image Research

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Website Development

  • Visitor Survey

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Development of the Direct Offering

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Sports Facility Survey

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • Public Consultation - Council Tax

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Loyalty Scheme

  • Staff Surveys

  • Global Advertising Campaign

  • Driving business growth

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • Benchmarking Mystery Shopping

  • Audience Development Plan

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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