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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Marketing consultancy for direct insurance

  • Brand Development

  • Communication: New and existing financial products

  • Comms testing alongside NPD

  • Audience Development Plan

  • Visitor Survey

  • Reader Satisfaction

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Brand Development & Product Screening

  • Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Strategic Brand Development

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Council Tax

  • Affinities Partner

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • Website Development

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Housing Scheme Test

  • Product Development using Ethnography

  • Engaging adults back into education

  • Development of the Direct Offering

  • Driving business growth

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Loyalty Scheme

  • Sports Facility Survey

  • Staff Surveys

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • International Satisfaction & Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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