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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Reader Satisfaction

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • Tourism Focus Groups

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Brand Image Research

  • Understanding Attrition

  • Staff Surveys

  • Cathedral Visitor Survey

  • Visitor Survey

  • Development of the Direct Offering

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Prototype Evaluation

  • Loyalty Scheme

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Website Development

  • Brand Development & Product Screening

  • Broker Relationship Survey

  • Brand Development

  • Adult Home Care Tracking Product Development

  • Audience Development Plan

  • Driving business growth

  • Luxury In-store Display

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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