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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Driving business growth

  • Plasterboard Packaging Research

  • Understanding Attrition

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Website Development

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Loyalty Scheme

  • Public Consultation - Council Tax

  • Prototype Evaluation

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Engaging adults back into education

  • Brand Development

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Brand Image Research

  • Affinities Partner

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Staff Surveys

  • Comms testing alongside NPD

  • Audience Development Plan

  • Broker Relationship Survey

  • Visitor Survey

  • Strategic Brand Development

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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