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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Brand Image Research

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Affinities Partner

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Public Consultation - Council Tax

  • Visitor Survey

  • New Expert Information Product

  • Sports Facility Survey

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Website Development

  • Brand Development

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Product Development using Ethnography

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Public Consultation - Waste

  • Strategic Brand Development

  • Engaging adults back into education

  • Audience Development Plan

  • International Satisfaction & Development

  • Driving business growth

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Housing Scheme Test

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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